Netflix Keeps Your DVD If You Send It In By Mistake

What happens if you accidentally send the wrong disc back to Netflix? Netflix keeps your disc. Hacking Netflix reader Cheesemold accidentally sent in a game disc, and Netflix is keeping it. This was their response:

I’m really sorry to hear that you have sent us in your game. I researched this issue and found out that our distribution centers aren’t set up to return customer discs of any kind so we’re not able to send your disc back. I understand this is frustrating for you and I am very sorry that we cannot mail your disc back to you.

If you have not been able to return our DVD, feel free to send it back in the same mailer as your next return (2 in 1 mailer) once you have finished viewing the film. Be sure to include a note with your email address so that we can process the DVD.

I apologize for any inconvenience this may cause.

If you have any further questions or concerns, please feel free to contact us.

Netflix Customer Service

So, sorry we’re keeping your 60 dollar game, but how about sending us our movie back? Nice. Then again, it might be logistically impossible to find the guy’s game. Better watch which disc you put into that little sleeve.—MEGHANN MARCO

What Happens When You Send Back The Wrong Disc? [Hacking Netflix] (Thanks, Riley!)
(Photo: Maulleigh)

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.