WeddingDepot.com wants our post detailing an exchange between themselves and a customer, which they call libel, removed.
President / Owner / Customer Service Rep of WeddingDepot.com Shaun Larson wonders if the post “breaks” our “terms of service,” and, “content is permitted, authorized, and approved by Gawker Media. “
“If it is not and does break your TOS, we request that the content be removed immediately,” writes Shaun.
Nope. Sorry. We don’t remove posts. A more cost effective solution is to spend less time hunting down negative reviews and more on improving your customer service and professionalism.
WeddingDepot’s full letter, inside…
- “WeddingDepot.com Admin
date Jan 3, 2007 2:19 PM
subject: Site Use
We became aware today of a customer who apparently is on a rampage to harm our company through libel posting on the Internet. We are proceeding to evaluate legal actions against the person and those propagating the information. After reviewing your Terms of Service (http://gawker.com/advertising/legal/privacy-policy/), it appears the content at this address
http://www.consumerist.com/consumer/complaints/weddingdepots-nonresponsive-passive-aggressive-customer-service-225599.php does not fall within your designed use for your service. We are contacting you to confirm if this content is permitted, authorized, and approved by Gawker Media. If it is not and does break your TOS, we request that the content be removed immediately.
An efficient response would be greatly appreciated as we plan to move quickly on the harm that is being done to our company. Thank you.
President / Owner”
— BEN POPKEN