Best Buy: Just Change Your Last Name

Charles Yu wanted a plasma tv, so when he learned about Best Buy’s reward program, he thought he’d better sign up. Trouble is, Best Buy’s website requires a last name to be at least 3 letters long. When he called to complain, the Best Buy CSR suggested he change his last name.

“Charles Yu: “I said well, I think that is a little ridiculous – I don’t want to change my last name just to sign up for this.”

Um, yeah. Best Buy has apologized and is compensating Charles with a gift certificate, but seriously what is wrong with person who gave the first response? Change your name? Guess the crack is good in Minnesota. Or wherever they’ve farmed their work out to.—MEGHANN MARCO

Best Buy Asks Man To Change Name [ABC 7 San Francisco]