Please tell me there’s a way to get our laptop back (and fixed) from Dell?

It’s been 2months now and every time we call we get the same spiel… 72hrs for any information or “the computer should be there in 72hrs”. We have over 10 case #s at this point. We have talked to well over 25 different reps for dell (via email, online chat and tech support).

I’m at a loss, it is covered under extended warranty… any help, ideas, suggestions???

-Kim

Kim,

Try pitching your query in the official Dell official blog contact section. Tell ’em we sent you. Just for kicks, we recently submitted a few reader stories and told them to go fix them and they seemed responsive (in their email replies, we saw the correspondence was marked “high importance.”) — BEN POPKEN

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