The lovely Anne dropped us a note about her wonderful experiences with L.L. Bean. Apparently, L.L. Bean rocks.

After the first or second ring, a REAL LIVE HUMAN BEING answered. I’ve heard tales of such wondrous, magical, fantastical happenings, but this was happening to ME! Anyway, a very pleasant woman named Michelle helped me with everything and I hung up very happy. It’s true. LL Bean rocks.

Well, yay! Perhaps we will buy this crazy lime green jacket. Or not. —MEGHANN MARCO

Anne’s email inside.

I just had such a great experience with LL Bean that I wanted to drop you
a quick note. I was already frazzled and aggravated from dealing with
other “customer service” people at other call centers (particularly that
of a credit card company whose name rhymes with “Crapital None”). But I
had “call LL Bean” on my list. I needed to exchange a gift I’d received
and to order a gift for someone else. I didn’t anticipate any problems
because I’ve heard from many people (including Consumerist fans) that LL
Bean’s customer service is legendary. So I dialed.

After the first or second ring, a REAL LIVE HUMAN BEING answered. I’ve
heard tales of such wondrous, magical, fantastical happenings, but this
was happening to ME! Anyway, a very pleasant woman named Michelle helped
me with everything and I hung up very happy. It’s true. LL Bean rocks.

I’ve decided that every time I have a craptacular “customer service”
experience from some other place (credit card companies, utility
companies, etc.), I’m going to reward myself (for not strangling anyone)
by calling up LL Bean and ordering something.

Given the state of customer service in most places, that could get
expensive…..

-ACAMBRAS

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