Kostt writes:

“My parents are both in a nursing home and I had to enroll them in a drug plan and chose Humana. I told Humana their living situation and that I needed a “no premium” plan because they have no income. The girl explained to me that the $48.32 plan was best suited for them. Never told me there was a plan with no premium. Needless to say I have paid for almost the whole year, these premiums for each parent ($48.32). I then called Humana because the nursing home informed me that they should not be charging a premium.”

Shameful behavior continues, inside…

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“My parents are both in a nursing home and I had to enroll them in a drug plan and chose Humana. I told Humana their living situation and that I needed a “no premium” plan because they have no income. The girl explained to me that the $48.32 plan was best suited for them. Never told me there was a plan with no premium. Needless to say I have paid for almost the whole year, these premiums for each parent ($48.32). I then called Humana because the nursing home informed me that they should not be charging a premium.

Contacted Humana and they told me I would have to fax an appeals letter to see if I could be refunded. Well guess what, they informed me that they cannot refund any monies. So you need to let people know that there is a plan with no premium that does the same thing that the $48.32 plan did. So I have spent over $750.00 and they don’t feel the need to look into this.

Also, customer service is terrible. I called the other day at 3:45 p.m. and until I got done with this mess it was 5:15 p.m.!!!!!!!!! Another time when I called about finding about this had a customer service rep. yell at me and told me I didn’t know what I was talking about. I asked to speak to her supervisor and after another long wait the supervisor got on and apologized, customer service rep. was wrong, imagine that. I think for the elderly to have to deal with this on there own is a shame. And shame on Humana for taking premiums from the elderly who are living in a nursing home and where all their income goes to. SHAME! SHAME!”

— BEN POPKEN

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