UPDATE: A digg commenter claiming he used to work for Sprint says this is from a training video teaching employees how to behave.
The video is an employee-modified version of one shown during a Sprint Knowledge Center orientation.
The original intent seems to have been for Sprint employees to voice excuses they hear from clients about why new strategies can’t be implemented.
After a Sprint employee made a light edit and title insert, it acquires a slightly different meaning…
Footnote: “Gary” refers to Gary Forsee, Sprint/Nextel CEO and President.