Jerry writes in with a photo of the totally fucked up book he received from Buy.com. He realizes that it’s the USPS’s fault for messing up the book… but is wondering if Buy.com’s packaging needs to be quite as flimsy as it is.

A big of googling shows other customers experiencing Jerry’s same problem.

Buy.com needs to shape up their shipping!

Jerry’s email inside.

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Jerry writes:

“I ordered a book from buy.com and received it the other day. The packaging it came in was very thin and was beaten up pretty badly. I know that USPS is also at fault for poor handling but the packaging should have been better. The book’s cover had a little tear in it. I emailed buy.com with some pictures of it yesterday but haven’t heard back from them. I did some googling and saw some other people had problems with damaged books/dvds because of poor packaging. I’m just wondering if any other readers of Consumerist had similar experiences with their packaging and how their customer service is.”

Also, Jerry needs to shape up his spine. If you haven’t heard back from an email, call. Getting customer service is all about the three E’s: escalation, escalation, escalation.

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