Staples Class Action Faux Pas

Joe writes us about his experience with Staples vouchers.

From his email: “Yesterday in Mass., each Staples store was giving away 1200 vouchers for $7.50 each to customers coming into their stores. This was hailed as a much better system for rewarding consumers in a class action lawsuit than past approaches giving the lawyers a shitload of money and consumers a $2 coupon off a $15 item from the same assholes that caused the problem in the first place. In essence, nothing more than an expensive promotion for the guility party.”

Seems straightforward, even, dare we say it, responsible of Staples, so what’s the catch? Well, as Joe found out, it seems that they didn’t test the vouchers on the registers before handing them out. Joe was fortunate; His problem was cleared up quickly, but not so for many other shoppers.

From The Boston Globe:

“The vouchers stated “no minimum purchase,” but some store officials told consumers their vouchers couldn’t be processed unless they bought at least $7.50 worth of merchandise.

Paul Cohen of Amherst said he got into a lengthy argument with officials at a Staples in Hadley, who insisted his $7.32 purchase wasn’t sufficient. He said they relented only after he started complaining loudly.

“How many consumers unwillingly spent more than the $7.50 just to use their settlement vouchers?” he asked.”

Here at Consumerist we just love a man who’ll cause a scene for 18 cents. Bravo!
[Thanks, Joe!]


Edit Your Comment

  1. LintMan says:

    As a former resident of Amherst, MA, I’d be willing to bet the guy would have caused the scene even if his total was $7.49, and they had a jar of one cent candies next to the register. Gotta stand up to those evil corporate overlords!

  2. homerjay says:

    Isn’t that why we’re all here?

  3. gertrudeyorkes says:

    I am all for people making a stink about 18 cents. It’s not about evil overloads; money is money, and it adds up. 18 cents each from thousands of customers is a significant amount of money for Staples.

  4. John Stracke says:

    I’m surprised they gave him any trouble over this. The in-store poster with the details clearly said that there was no minimum purchase.

    I saw the poster on Friday, realized I would have time to get in early on Monday, and went and picked up a copy of KidPix for my kids for just $12.50. I was pleased.