EXCLUSIVE: Old AOL Cancel Script vs. New

Here’s the essential differences between AOL’s cancel script, the sheet pasted over every AOL cancel reps cubicle to tell them how to handle your cancellation request, from two years ago and today’s. Inside, full images of both.

Previously: AOL’s Guide To Just A Super Fun World-Class MRM Call

Click to expand.

OLD

aololdretention222.jpg

NEW

aolnewretention222.jpg