20/20 Piece On Consumer Vigilantism

We just got off the phone with Polly Kreisman, 20/20 producer and former investigative consumer reporter with her own segment on WB11, Polly Wants An Answer. Polly wants to interview us for a story she’s putting together about consumers sharing recorded audio and video online to “out” bad customer service experiences. She needs 4 or 5 examples for the piece. Some of our favorites include:

Vincent Ferrari cancelling AOL
Brian Finklestein’s sleepy Comcast tech
David Berlind getting a refund from T-Mobile hotspot

What are we leaving out? What are your faves?