We just called Sprint to check on our coverage for this weekend’s trip into the Poconos and experienced something bizarre.

When we called customer service from our cellphone, we were on hold for a long time. While still on hold, we called Sprint using Skype. We were connected to an operator within 30 seconds. We hung up the Skype and called back again. Same thing. The actual cellphone was still on hold, at over eight minutes, when the second CSR picked up our Skype call.

What’s the deal? Are we truly Sprint Ambassadors or mere embassy pageboys?

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