Cingular’s inability to maintain accurate billing records are resulting in invoice overages which they seem powerless to fix, according to DB’s complaint.
“The hilarious part,” he writes, “is that I got a text message today (that I seem to have been billed for!) indicating they were working on the problem, but when I called, the customer service folks in central California couldn’t find any indication of who the text message was sent from. “
Two phone agents DB spoke to today said they, “have had a lot of calls on this lately”.
Hey Mister, we think there’s a class-action lawsuit you might be interested in.
Check out a really nice complaint letter, after the jump…