CompUSA Unaware of So-Called ‘Internet’
Rick CC’d us on a letter he wrote CompUSA after trying to get them to price match Linksys NSLU2 network storage drive. He could get the drive at Newegg for $84, versus CompUSA’s $100, but kinda wanted it that day instead of waiting for shipping. The clerk said they only price-match competitors in the area. As in, the geographic space surrounding the physical store.
“I’m confused,” writes Rick. “Did I time warp back to 1998? Does CompUSA not realize that they compete DIRECTLY with on-line retailers?”
Whether you think Rick is right or not, he says, “…I put the product back on the shelf. I did not buy any of the other accessories I was prepared to purchase from you. NewEgg got all of my business.”
Brick and mortar’s will become ash and dust unless they step up and match or beat online undercutters.
Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.
