In a world filled with Hellacious (with a capital-H) customer service stories, I wanted to pass-on to you my positive experience today….
Sometimes our readers do manage to have great experiences. They write in about them. We post them. We wish the site’s format allowed us to bathe these posts in gold. We wish the gold would drip off the sides in exploding globules. Cause they’re rare and precious and should be given extra attention.
Rick’s rocking Big-O Tires letter, after the jump, is a case of the mouse getting a thorn in his paw and the lion pulling it out…
- “I spent most of last week working in San Diego — returning to Portland late at night (later than planned, thanks to United Airlines). After trudging to off-airport parking, I found my car had a flat tire — just the thing you want at 11pm after a long business trip. Within 15 minutes, I had the temporary spare installed and was on my way home.
Cut to this AM. I called the nearest Big-O Tire shop and told them I had a flat in a tire I had bought from another Big-O shop. They told me to stop-by anytime to get it fixed. I said I’d be there within 45 minutes.
Forty minutes later, I pulled into the shop. They immediately took my car into the garage and offered me a cup of coffee. In less than a half-hour, they fixed the flat (a nail), rotated all the tires, balanced the tires, inspected the brakes (they were already in the neighborhood,) and put the limited service spare back under the trunk. All I had asked was for the tire to be fixed!
Oh, did I mention this was all done for No Charge…?
Rick, near Portland, OR”
What do you think? Have you had similar experiences with Big-O?