Department of Proving What We Already Know: A study shows that airline quality and consumer satisfaction has plummeted to new lows.
“They’re less on time, they’re losing bags at a rate they’ve never done before and people are complaining again,” said Dean Hedley, co-author of the study released last Monday.
Airlines are said to be aware of the problem.
“They’re trying their best,” said industry spokesman David Castelveter . “They’re taking advantage of technology to make the airport experience more pleasant.”
We usually find it takes the human touch to make our “airport experience” more pleasing. Robots are so cold. It’s always clink, clank, thank you Hank, and they’re on to the next passenger. Sigh.
“Airline Quality Worsens, Report Finds” [MSNBC]