We’ve figured out the Apple Store Genius Bar: All the good service techs work in Ohio. That’s the conclusion we’ve reached from Daniel H. Steinberg’s heaps of praise over at O’Reilly’s Mac Dev Center.
My machine initially came up registered to another user. I didn’t pick up on that until Lance referred to me as Hector for a second time. He calmly looked at what was wrong, thought about what the cause could have been, and fixed it. I left happy and the people next to me with their iPods noted that.