Genius Bar: Round on Both Ends

We’ve figured out the Apple Store Genius Bar: All the good service techs work in Ohio. That’s the conclusion we’ve reached from Daniel H. Steinberg’s heaps of praise over at O’Reilly’s Mac Dev Center.

My machine initially came up registered to another user. I didn’t pick up on that until Lance referred to me as Hector for a second time. He calmly looked at what was wrong, thought about what the cause could have been, and fixed it. I left happy and the people next to me with their iPods noted that.

Whatever, thief.


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  1. lgf says:

    Well, the only time I’ve had to go to the Genius Bar was when the display of my iPod died (it could still play music). And although they initially asked me the basic questions with some disdain (did you upgrade the software? did you drop it in your fish tank?), they realized I did have a problem and really tied to fix it, so just gave me a replacement iPod (warranty) and I was out of there in less than 30 mins. I haven’t had to go there again.

    Note: ALWAYS get the extra warranty when buying an iPod.

  2. mrscolex says:

    Heres a good story about the Apple store thats unique.

    I have an old 2001 early adopter iBook, a 500 MHZ G3 thats still running rock-solid and also runs my website apache. Yes, I know, sad. Anyways– recently the battery died on it and I needed to take it in to get a battery replacement, furthermore, it had laid around for almost a year of disuse (of which I was thoroughly disgusted with the slow piece of crap, too new for Mac OS 9 and too slow for Mac OS X).

    So I never bought the extended care on the laptop, and infact this laptop was quite a few years out of warranty, but I wasn’t sure what kind of battery I would need to get and even if it was still supported. Furthermore, since it was so old, I wasn’t even sure if the thing worked anymore and I wanted some kind of diagnostic run on it. (I made it clear that the laptop was out of warranty in their web-entry form that they use to schedule your time to sit with em)

    The guys at the genius bar were happy to help, and so they hooked it up to the flat-panel to diagnose the system. Some genius bars are equipped with wall-indented flat-panel displays up in the air so that the person who’s computer is being troubleshot can watch what the genius does on his system.

    When he plugged in my ancient iBook, it proceeded to run through the steps in YDL Linux, which promptly went through line after line of console text. Other user’s in the store curiously stopped to look up at the flat-panel– what was all of this curious looking console-like type all over the screen of this one feller’s computer?

    I like to think it was with shock and fear at the anachronistic symbols running on my iBook, but one could only guess. Soon more and more people started to notice, and then even other geniuses themselves, who weren’t currently busy, decided to watch the ancient iBook slowly boot yellow dog linux, and then eventually the login manager.

    One curious user asked me, since my odd laptop had now garnered some strange attention, “How do I get a login screen like that?”