Consumers Speak: Sprint Nextel’s Shoddy Refurb Treos

Oz writes:

I have a business account with Sprint and every now and again, damage my equiptment – which results in a call to Lockline, there handset insurance contractor.

Lockline is cordial enough to deal with, however of the two warranty-covered repairs I have had in the past year and a half in both cases the refurbished handsets were defective. This occurred with both Palm Treo 600 and 650 handsets (of which I currently have the latter).

My current gripe is with the refurb 650 (on replacement #2) that still doesn’t work. Aside from the hassle of sending equipment back and being without a phone – Sprint hates to discount their service, when it’s beyond your control.

One would think that Sprint would be consumer-centric and work with you to credit lost cell time, when you were unable to use your phone due to faulty hardware. As of today, I have spent a good hour and a half on the phone, and am yet to try and get resolution for the 20 days during which the phone hasn’t been working.

They offered me a $15 credit on a base bill of $120 a month (with all services – of which I’ve only had the ability to text message)

The worst part about all of this is: try calling their business line ( I have a business account: which, gee should get some preferential treatment…) at 888-322-3961. Press 1 for wireless, 1 for sprint and then 1 for English – and you’ll be routed to a fax.