Does This Potty Seat Need An Extended Warranty?

Does This Potty Seat Need An Extended Warranty?

Kelly just bought a plastic Baby Bjorn potty seat at Babies R Us. When the cashier rang it up, the system told her to ask Kelly if she’d like to pay another 30% of the purchase price for a service plan.

Man Gets Defective Mini Refunded With Awesome And Polite Letter

Man Gets Defective Mini Refunded With Awesome And Polite Letter

At first he thought it was an earthquake, being in California and all. Then Eric realized, no, it was his Mini Cooper that was violently shaking.

What To Consider Before Buying An Extended Warranty

What To Consider Before Buying An Extended Warranty

The New York Times has an article about why consumers buy extended warranties for electronic products and other appliances, especially since we rarely have enough information at the moment of sale to make an informed decision. Here are three things to watch out for the next time you’re buying some fun electronic device.

Baby Too Boring? Watch The Neighbor's Baby With This Monitor

Baby Too Boring? Watch The Neighbor's Baby With This Monitor

If you buy the Summer Infant Day and Night Video Monitor, you might want to make sure your neighbors haven’t also got one, or else they’ll have a secret window into your newborn’s room.

Lowe's Replaces The Refrigerator From Hell

Lowe's Replaces The Refrigerator From Hell

Buddy, owner of the refrigerator from hell, has sent us a follow-up. Lowe’s has agreed to send him a check for the replacement cost of the evil fridge. Hooray!

Buyer Says CarFax Report Didn't Let Him Know Car Was All Messed Up

Buyer Says CarFax Report Didn't Let Him Know Car Was All Messed Up

CarFax provides a useful tool for used car buyers, tipping them off about the myriad abuses their prospective rides once suffered. But Gyorgy says the service failed him, failing to report a number of modifications and indignities that voided the ride’s warranty. He writes:

Is The iPhone 3G Liquid Sensor A Filthy Liar?

Is The iPhone 3G Liquid Sensor A Filthy Liar?

Here’s the $199 question. What does it take to set off the moisture sensor on an iPhone 3G? Immersion in water? Sweat from a vigorous workout? Using the phone on a humid day? The truth is somewhere on that continuum, and many iPhone users claim that their warranties have been unfairly voided when normal use set off the sensors.

Man Says Best Buy Policies Prevent His TV From Being Fixed

Man Says Best Buy Policies Prevent His TV From Being Fixed

Russ used to have a TV, but now all he has are problems. He summarizes his 52-inch Insignia (Best Buy‘s House Brand) HDTV’s decision to check out, then goes into Best Buy’s bumbling attempts to fix it.

LG Electronics Offers Customer Amazing Service On Broken Plasma TV

LG Electronics Offers Customer Amazing Service On Broken Plasma TV

If you owned an expensive TV that stopped working, and you were years out of warranty, you’d assume the manufacturer would have nothing to do with you, correct? LG doesn’t play that game—Tim’s experience with them when his LG set went kaput is a mind-blowing example of a company practically coddling its past—and almost certainly future—customers.

Dell Customer Says Company Replaced His Broken Laptop With Cheaper One, Won't Make Good

Dell Customer Says Company Replaced His Broken Laptop With Cheaper One, Won't Make Good

Feisty Dell laptop purchaser Elijah says he bought a Dell laptop that failed him, and when Dell warrantied it out it sent an inferior one in its place, saying it had comparable functionality. As this replacement laptop has a smaller screen and a weird haunted keyboard that presses Ctrl all on its own, Elijah doesn’t agree.

EECB To Generator Company Results In Out-Of-Warranty Replacement

EECB To Generator Company Results In Out-Of-Warranty Replacement

Here’s an example of a great EECB that worked: even though Joe’s generator was out of warranty and the first two levels of customer service refused to help him, he was able to convince the company’s execs to make good on a defective starter.

Funai Knows TV Broke Under Warranty, Hopes You Go Away

Funai Knows TV Broke Under Warranty, Hopes You Go Away

Back in February, Funai put a Consumerist reader on hold for two and a half hours before telling him that there was nothing they could do about selling him the entirely wrong DTV converter box. Now Funai has decided to head those long hold times off at the pass, and their warranty division has stopped answering the phone entirely.

Sony And The Mystery Of The Missing Assassin's Creed Disc

Sony And The Mystery Of The Missing Assassin's Creed Disc

Reader Martin sent his PS3 in to Sony because a game was stuck in the drive. When he got it back, the game was missing. Where did it go? Sony says there was nothing the drive when they received the unit. Martin is wondering why he would have sent his console in to Sony in the first place if it didn’t have a game stuck in it. It is a mystery.

Logitech Replaces Mouse Under Warranty When Tweeted At

Logitech Replaces Mouse Under Warranty When Tweeted At

Everyone is tired of hearing about Twitter. It’s not the newest and shiniest communications tool anymore, and stories about its effectiveness in customer service aren’t novel anymore. Reader Ryan is tired of hearing about Twitter, but he shared a story with Consumerist about how Logitech only replaced his mouse under warranty after he tweeted at them.

Skullcandy Finally Sends Out Replacement Buds

Skullcandy Finally Sends Out Replacement Buds

Wentao, who had been waiting over half a year for a replacement set of earbuds from Skullcandy, wrote in with an update:

Skullcandy Lifetime Warranty Means You'll Wait Your Lifetime For A Replacement

Skullcandy Lifetime Warranty Means You'll Wait Your Lifetime For A Replacement

There is a guy at Skullcandy named Joe, and he is in charge of their warranty fulfillment program. He is overworked. Why, just on this one warranty replacement story, he’s had to deal with the same customer over and over and over, and the customer still hasn’t gotten a replacement earbud set for the one that broke last November. Wentao writes, “I am also moving out of the country in 10 days, so I will probably never see the headphones I paid for ever again.”

Don't Threaten To Kill Telemarketers

Don't Threaten To Kill Telemarketers

We know how you feel; telemarketers suck. But no matter how much they’re in the wrong, please don’t threaten to burn down their place of business and then kill them and their families—even if they call you a jackass—because they may report you to the police. Then, if your police are anything like the ones in St. Louis, Missouri, you’ll likely be arrested and charged for making terrorist threats, like poor Charles Papenfus.

Sears Customer Service Runaround Results In New Sander

Sears Customer Service Runaround Results In New Sander

Can we tag a story “above and beyond” if the customer service cycle is so screwed up that it eventually works out in the customer’s favor? When jpodbuild tried to get his Craftsman sander repaired or replaced, he couldn’t get anyone on the phone who could actually help him—eventually he would end up back at the first number he’d called. He decided to show up in person and let the store manager handle the phone calls. New sander!