Dear United Airlines: "You Have Designed Your Customer Service To Piss Off Your Customers"

Dear United Airlines: "You Have Designed Your Customer Service To Piss Off Your Customers"

After a mechanical snafu grounded his flight to Zurich, Aaron received several vouchers and an upgrade as compensation from United Airlines. Unfortunately, the vouchers and upgrades proved so difficult to use that he has given up and is now publicly vowing never to fly United Airlines again.

Customers Holding ATA Vouchers Are Sad, Angry

Customers Holding ATA Vouchers Are Sad, Angry

Reader Jake writes in to share the story of how he came to be the proud owner of a now-worthless ATA voucher:

Passengers Watch With Disbelief As Their Allegiant Air Flight Leaves Without Them

Passengers Watch With Disbelief As Their Allegiant Air Flight Leaves Without Them

Over 20 passengers watched in horror as their Allegiant Air flight from Huntsville to Fort Lauderdale took off without them. The passengers had lined up at the gate, tickets in hand, when the plane pushed back. Apparently, the single ticketing agent had struggled to handle everyone on time and didn’t tell the plane to wait. Passengers called the airline once they realized they were stranded as kids shouted, “We want to go to Disney World!”

“So, everybody calls Allegiant Air,” Rigas said. “Three people got hung up on.”

Miss Your Plane And US Airways Cancels Your Return Flight, Offers No Compensation

Miss Your Plane And US Airways Cancels Your Return Flight, Offers No Compensation

I have a lovely story that I hope you’ll run about our favorite industry… Airlines :)

http://consumerist.com/2007/12/20/unexpected-jetblue-vouchers-cheer-up/

Unexpected JetBlue vouchers cheer up the most jaded of frequent fliers. [Jaunted]

Virgin Atlantic, British Airways Admit To Collusion, Prepare To Issue Vouchers

Virgin Atlantic, British Airways Admit To Collusion, Prepare To Issue Vouchers

Virgin Atlantic and British Airways admitted last week to the Department of Justice that they colluded to levy excess fuel surcharges ranging from $10 to $100. Despite the admission, both airlines claim that passengers weren’t really overcharged.

How To Get Bumped By An Airline For Fun And Profit

How To Get Bumped By An Airline For Fun And Profit

An editor over at Jaunted has perfected a strategy for hassel-free airline bumping. We all know that we can grab some pretty nice rewards if we give up our seat on an overbooked airplane, but we’re never in a position to do so.

Above And Beyond: Southwest Melts Customer's Heart After Deicing Snafu

Above And Beyond: Southwest Melts Customer's Heart After Deicing Snafu

Dan’s family changed planes in snowy Chicago while on their way to sunny Orlando. Before taking off, their Southwest flight spent three hours awaiting deicing on the tarmac. Dan’s family took the delay in stride.

The pilot kept us informed (he even said at time he would pull back into the gate if we were there much longer) and the flight crew were very helpful and understanding. No one got upset, we all just tried to make the best of it.

After returning from Orlando, Dan did not complain about the delay to Southwest. That did not stop Southwest from apologizing…

AirTran: Here's Your Pretend Voucher, Have Fun Redeeming It

AirTran: Here's Your Pretend Voucher, Have Fun Redeeming It

It certainly looks real, but according to AirTran this voucher may not be valid. Why? Because it doesn’t specifically say you get a flight. Why would AirTran issue vouchers that don’t vouch for anything? We just don’t know.

Airline Travel Vouchers: Are They Worth It?

“Vouchers are a better deal for the airline than they are for passengers. The carrier gets to continue overbooking its flights — which is common industry practice — and then offering compensation that is of questionable value to passengers.

Reader Stumbles In Quest For United’s Executive Customer Support

Reader Stumbles In Quest For United’s Executive Customer Support

Using tips gleaned from our posts on reaching executive customer support, reader Ben tried to rectify a muggled United voucher. When they were issued, the gate rep said they were valid for Canada. Months later when he tried to use them to fly to Toronto, the ticket agent said there was no way the voucher was good for destinations outside the US.

American Airlines Indifferent to Haitian Aid Group; Please Sir, Can I Have Some More Worms?

A humanitarian aid group en route to Haiti suffered from a scheduling change made by American Airlines and had to pay $450 in hotel bills. American Airlines (AA) refused to offer hotel vouchers in return.