Mohamed made a mistake, forgetting to use his Priceline bonus cash on a transaction. He contacted Priceline through their online help interface and was stunned at the quick and helpful response he received. His request was forwarded straight to the executive customer service team, and taken care of immediately.
We’re in a WSJ article today that touches upon our encounter with Reputation Defender, a company clients hire to go around sending turgid pleas to mean websites for posting factual information already reported in mainstream media publications:
ReputationDefender also sent a takedown request to Consumerist, a Gawker Media blog that had written about a man who was briefly jailed for harassment after repeatedly calling online travel agent Priceline.com Inc. for a refund. The letter asked the blog to remove or alter the archived post, saying it was “outdated and disturbing” to its client. Consumerist editor Ben Popken blasted the request with a profanely titled entry, calling it an attempt at censorship. “It’s not like we’re spreading libel,” he said. “They were trying to put the toothpaste back in the tube.”
Priceline.com had concert pianist Ronnie Segev thrown in jail on charges of harrassment after the upset customer called the company 215 times in an attempt to secure a refund for a $953 airline ticket he had never purchased. From The Post:
A judge later dismissed the charges, but not before Segev spent 40 hours in a Manhattan holding cell with hardened criminals who laughed at him, threatened him and tried to steal his fancy watch and sneakers.