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executivecustomerservice
executivecustomerservice
Business's DSL Still Out 1 Month After Account Breach
By Laura Northrup on October 7, 2011 9:00 AM
21 Comments
Derek tells Consumerist that someone contacted AT&T and canceled his business's DSL account. Which is interesting, because that person had no affiliation with Derek's business, didn't have any of the account information, and really shouldn't have been allowed to edit the account at all. Did that stop AT&T from letting the person end the business's Internet access, resulting in early termination fees? Guess. More »
Kodak Uses Creative Shipping To Solve Printer Problem In Mexico
By Ben Popken on August 11, 2011 3:00 PM
57 Comments
Joe got Kodak to agree to send him a replacement printer when his kept showing "replace the cartridge" error messages, even after installing several completely new cartridges. There was just one problem. Joe lives in Mexico. Kodak, based in the US, doesn't ship internationally. How to get around this cartridge conundrum? Deb in Kodak's executive customer service had an ingenious idea... More »
Call To Chase Executive Customer Service Gets Bank To Stop Flooding Me With Mail
By Chris Morran on July 6, 2011 11:15 AM
16 Comments
Sarah saw yesterday's post about the reader who was awash in credit card offers from Capital One and wrote in to share her story of how she finally got Chase to stop filling her mailbox with shredder fodder. More »
HP Will Keep Sort Of Fixing Your Computer Until Warranty Runs Out
By Laura Northrup on June 22, 2011 8:00 AM
89 Comments
Terry is a graduate student, and doesn't really need to be shipping his only computer off for repairs every few months. If the computer is unplugged while asleep, the display refuses to come back on. He paid extra for an "in-home" warranty, so why does he have to keep mailing his computer to HP so they can not really fix it? He tells Consumerist that HP really seems to want him to leave him alone, being consistently rude. Even the person who answered the phone at executive customer service called him an "angry person with a phone number." Maybe he wouldn't be so angry if he had a working computer. More »
Keep Calling T-Mobile's Executive Office, Get Charged With Harassment
By Laura Northrup on June 17, 2011 8:00 AM
102 Comments
Gary's mom uses a prepaid T-Mobile phone, but doesn't use it a whole lot. She missed the deadline to re-up her account by three days, and is now stuck with a useless $50 refill card and a shut-off cell phone. After four fruitless attempts at calling regular customer service, Gary tracked down the executive customer service number, hoping to reach someone in the United States with some power. Instead, the person he reached was hostile and unhelpful. When Gary eventually reached that person's boss to complain, the boss said that if he kept contacting the executive offices, they'd have him charged with harassment. All of this seems like a lot more trouble than turning some old lady's phone back on. More »
(Si1very)
When Hope Is Lost, Call Executive Customer Service
By Ben Popken on November 29, 2010 3:00 PM
13 Comments
Consumerist has been a big proponent of getting people to get their intractable issues with companies solved by going to executive customer service. The Baltimore Sun profiled this phenomenon in a recent column and offers advice on how to do it. More »
Emailing Sears CEO Gets Broke Socket Wrench Replaced
By Ben Popken on November 11, 2010 3:00 PM
58 Comments
One of our readers works in automotive repair, using a set of Craftsman tools he inherited from his pops. The tools have a lifetime guarantee, so he was shocked when after his 1/8th inch socket split he went into Kmart and they said, "Oh, no you have to go to Sears to do that." (Kmart and Sears merged in '05). So he did, by emailing the CEO of Sears. More »
AT&T Relinquishes Vicegrip On Ex-Customer's $500
By Ben Popken on October 20, 2010 2:00 PM
25 Comments
Consumerist reader Teighlor and her boyfriend tried to sign up for AT&T U-verse but after 20 days of missed appointments and it never getting installed, they returned the equipment and canceled the service. AT&T then deducted $500 from their account for unreturned equipment. More »
(rmgustaf)
Sallie Mae Sends Student Loan Bills Into Abyss, Still Expects Me To Pay Them
By Laura Northrup on September 15, 2010 9:00 AM
68 Comments
Unless you're the U.S. Postal Service, paperless billing can be a real blessing. It saves trees and clutter, saves companies money, and is generally quite useful. James tells Consumerist that he discovered a case where paperless billing is not so great: when a company enrolls you in it without telling you, doesn't verify that they have your e-mail address from the present decade, and sends collections after you. More »
Emailing Logitech VP Gets Out-Of-Warranty Remote Fixed
By Ben Popken on June 21, 2010 12:00 PM
33 Comments
Chuck was stuck with a broke remote. Out of warranty, it was a joke, its LCD screen croaked, its buttons he blindly poked. Customer service offered him reimbursement, 50%, on his next purchase. Not good enough, he puffed! He did not want to fill a landfill with more stuff! So he leapt over the minions and emailed a man who had hand, like pinions he spun gears and he won Chuck a repair and now Chuck no longer rips out his hair, no longer stuck with a joke of a broken remote, his tale I now share: More »
(Zawezome)
Unpublished Phone Number For Bank of America Online Banking Support
By Ben Popken on June 17, 2010 2:16 PM
15 Comments
If you need to reach phone-based support for your Bank of America online account, it might be hard. You won't find the number listed anywhere on their site. But we've got the unpublished number: More »
Reach Best Buy's Executive Resolution Team
By Ben Popken on June 2, 2010 4:40 PM
15 Comments
If you have an issue with Best Buy that you've tried and tried and tried and tried to resolve using normal customer service methods, to no avail, try pinging this guy on their executive resolution team: More »
Reach HSBC Finance Executive Customer Service
By Ben Popken on May 24, 2010 5:17 PM
6 Comments
Here is some contact information for HSBC Finance. It's good for when you have a Sisyphean customer service issue that you'd rather have the sneakers of Mercury. More »
Reach HTC Executives
By Ben Popken on May 20, 2010 12:00 PM
5 Comments
If you need to reach upper management at handheld manufacturer HTC because of some intractable issue with their device that regular customer service can't or won't solve, consider lofting a well-crafted letter over to some of these folks: More »
(bixentro)
Reach Citi's Executive Response Unit
By Ben Popken on May 14, 2010 12:20 PM
1 Comment
They say you can only bang your head against a wall for so long. If that describes where you're at with a stuck Citi customer service issue, and you've tried and failed with customer service reps and supervisors, consider dialing this secret phone number for their executive response unit. Warning: Break Glass Only In Case Of Emergency. More »
Tracfone And Straight Talk Are Not Entirely Sure Why They Canceled My Account
By Laura Northrup on May 13, 2010 12:00 PM
29 Comments
Having trouble reaching a human at Tracfone or its new, Walmart-exclusive cousin Straight Talk? Call their corporate office at (800) 876-5753. This bit of information comes courtesy of reader Michael, whose service was canceled out from under him for a reason that no one fully understands to this day. Here's his story, in the form of an open letter to Straight Talk. Which, thankfully, he didn't send, because it sounds like nobody there would have had time to read it. More »
Man Gets 9 Ridiculous Wells Fargo Overdrafts Reversed
By Ben Popken on May 12, 2010 1:34 PM
15 Comments
John got his account back in black after Wells Fargo had him paying for his rent twice and hit him with nine overdraft fees. He put a stop payment on his electronic check and wrote a paper one instead, but both went through and he was in the red. When he went to customer service, they would only refund some of the fees. Quivering with rage, he steeled himself and emailed the CEO and CFO. The next time he called back customer service, they reversed all the charges. Shazam! More »
Whoops: Megabus Driver Doesn't Know Route From D.C. To New York
By Laura Northrup on May 6, 2010 10:01 AM
64 Comments
David tells Consumerist that he took a nightmarish Megabus trip where the driver did not, strictly speaking, now how to get to New York City from Washington D.C. After it took the driver an extra three hours to get there, he worked hard to find out how to complain to someone with actual power to give him a refund on. If you find yourself on a similar epic trek, or riding inside a MegaSauna, David sent along the contact information that he found. More »
Email To Wellpoint CEO Gets Account Issue Fixed
By Ben Popken on May 3, 2010 12:00 PM
5 Comments
I don't know what health insurer Wellpoint's problem is but it seems, judging from the stories our readers keep sending in, that lately you have to email the CEO to get simple account problems fixed. What's going on in your call centers, Wellpoint? Maybe all the workers have rebelled and decided the best way to promote health care reform is to get all your customers to hate you. Zach was able to get his deductible rolled over, but only after he emailed the very top of the Wellpoint power pyramid, Angela Braly. Here's his story: More »
Get Sprint Billing Issues Fixed Fast With This Number
By Ben Popken on April 22, 2010 2:30 PM
8 Comments
The person who sent in this escalated Sprint contact says, "If you enjoy Sprint's excellent phones, wireless service, and call clarity you almost certainly have MAJOR headaches with your account/bill. So don't wait in line with their f'd up offshore billing department. Go bug Celina the account manager." More »
