success stories
Obviously, stores sell items that has been returned by other customers as "open box" merchandise, but before reader David left the store, he specifically asked if the phone he was buying was "new" and was told it was. When he got home and found addresses saved on the phone and a few scratches he was understandably annoyed. He launched an EECB on Best Buy and after a little negotiation, he got a $120 gift card. Now he's writing to compliment Best Buy on the way they handled his complaint.
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damage
Reader Scott says:
I was wandering around Best Buy yesterday here in Missouri when we came across this. Essentially, the back of this "open box" tagged computer was completely broken off. I realize that this may indeed be the nature of "open box" product, but seriously... 1700 dollars for a computer with this kind of blatant damage?
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open box
The Best Buy in Champaign, Illinois wants Andrew to pay $2 extra for a used mouse covered with someone else's hand gunk. We see plenty of these open-box pricing bloopers and Best Buy employees are always fast to rush to the comments screaming "
But it's policy!" We understand, but it's a stupid policy that has a simple, albeit symbolic and ineffective solution.
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walmart
Ever wonder how Jesus and American Idol are different? Reader Jessica didn't, even after she found a religious pamphlet on the subject in a Black & Decker food processor she picked up at Walmart. She is now "totally creeped out," and doesn't quite know how to respond.
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lawsuits
Should it take several months and a small claims lawsuit to get Best Buy to take back their defective washing machine? No, but that's what it
did take for reader Keith.
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errors
I took this photo at Fry's Electronics last night in Anaheim, California- And here I was thinking Best Buy was the only company to price their open box items at a premium. This Sony Ericsson data cable costs $29.90 unopened at Fry's Electronics. If you'd like the 'pre-used' variety, it'll cost you $17.59 MORE.
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best buy
Daniel wanted to pick up a Lachesis Gaming Mouse on sale at Best Buy for $59.99, but the San Francisco store he visited had only two open-box models left and both cost $71.99.
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errors
We get quite a few photos of funny open box "mistakes," but this is the first one that came with a complaint.
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Consumerist
