openbox

Yugster Sends Broken Item In Opened Box, Makes Customer Pay To Ship It Back
Yugster.com is a site that follows a similar business model to Woot, but without the amazing writing staff. Josh writes that he's made a few purchases from the site, and the last one resulted in an opened box that contained a broken product from a defunct manufacturer. The company ultimately gave him a refund, but left him on the hook for return shipping. This turned him off the site entirely. More »

Don't Trust Best Buy Just Because The Open Box Item Is "Geek Squad Inspected"

—>Reader Adam bought an open box Blu-Ray player from Best Buy and didn't notice for 10 months that it was the wrong model. When he mentioned it to Best Buy they told him it was too late and there was nothing they could do because Adam might be just making it up.  More »

Best Buy "Optimized Laptop" Features Nothing But An Error Message

—>Reader L951B951 saw our recent posts about Best Buy's dubious "optimization" services, so he went to the store armed and ready to demand an unopened laptop. The trouble is — he says Best Buy had opened them all. Did this stop our hero from coming away with a laptop without paying the optimization fee? Of course not.  More »

EECB Scores Direct Hit On Best Buy After They Sell Used Phone As New

—>Obviously, stores sell items that has been returned by other customers as "open box" merchandise, but before reader David left the store, he specifically asked if the phone he was buying was "new" and was told it was. When he got home and found addresses saved on the phone and a few scratches he was understandably annoyed. He launched an EECB on Best Buy and after a little negotiation, he got a $120 gift card. Now he's writing to compliment Best Buy on the way they handled his complaint.  More »

Best Buy: Only $1700 For This Awesome Broken Computer

I was wandering around Best Buy yesterday here in Missouri when we came across this. Essentially, the back of this "open box" tagged computer was completely broken off. I realize that this may indeed be the nature of "open box" product, but seriously... 1700 dollars for a computer with this kind of blatant damage?  More »

Best Buy Charges $2 Premium For Inferior Open-Box Mouse
The Best Buy in Champaign, Illinois wants Andrew to pay $2 extra for a used mouse covered with someone else's hand gunk. We see plenty of these open-box pricing bloopers and Best Buy employees are always fast to rush to the comments screaming "But it's policy!" More »

Black & Decker Food Processor Comes With Creepy Religious Materials
Ever wonder how Jesus and American Idol are different? Reader Jessica didn't, even after she found a religious pamphlet on the subject in a Black & Decker food processor she picked up at Walmart. She is now "totally creeped out," and doesn't quite know how to respond. More »

Reader Sues Best Buy In Small Claims Court And Wins

—>Should it take several months and a small claims lawsuit to get Best Buy to take back their defective washing machine? No, but that's what it did take for reader Keith.  More »

Fry's $29.90 USB Cable Open Box Price? Only $47.49

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I took this photo at Fry's Electronics last night in Anaheim, California- And here I was thinking Best Buy was the only company to price their open box items at a premium. This Sony Ericsson data cable costs $29.90 unopened at Fry's Electronics. If you'd like the 'pre-used' variety, it'll cost you $17.59 MORE.  More »

Open Box Gaming Mice Cost $12 Extra At Best Buy
Daniel wanted to pick up a Lachesis Gaming Mouse on sale at Best Buy for $59.99, but the San Francisco store he visited had only two open-box models left and both cost $71.99. More »

Best Buy: Open Box Items Cost $30 More Because Of "Policy"

—>We get quite a few photos of funny open box "mistakes," but this is the first one that came with a complaint.  More »