Candlewood Suites Pushes Back New Hotel Opening Date, Forgets To Tell Guest

Candlewood Suites Pushes Back New Hotel Opening Date, Forgets To Tell Guest

David had this crazy, completely irrational idea in his head. He thought that just because he had a confirmed ten-night Candlewood Suites stay, made through the InterContinental Hotels web site, there might be a room waiting for him. The reservation went through just fine, and was in the system. The problem was that the grand opening of this new hotel in El Paso, Texas had been pushed back to a few months after David’s planned stay. His reservation was now invalid, but no one at the hotel chain bothered to notify him. Are other guests due for a rude surprise when they check in or call to confirm their reservations? [More]

Expedia Drops Fee For Booking By Phone

Expedia Drops Fee For Booking By Phone

This morning, travel service Expedia announced it will abandon its book by phone fee, which it first implemented last May. This makes it the only major online travel agency to not ding customers with a fee for booking flights over the phone, notes consumer travel advocate Christopher Elliott.

Are You A Hotel Trasher? Don't Stay In Australia

Are You A Hotel Trasher? Don't Stay In Australia

Guests Behaving Badly (GBB) is an Australia-only customer blacklist that hotels there can use to weed out potentially bad guests. From their FAQ: