HP Notebook Can Apparently Shield Soldiers From Enemy Fire

HP Notebook Can Apparently Shield Soldiers From Enemy Fire

We get a lot of complaints from readers about their HP computers and the company’s customer service. But one person who won’t be complaining is the U.S. soldier whose HP notebook took six bullets intended for him. [More]

Don't Call Apple About Your Expanding MacBook Battery Unless It Explodes

Don't Call Apple About Your Expanding MacBook Battery Unless It Explodes

The necessary but easily interchangeable pieces of a laptop, such as the power cord and any removable batteries, usually aren’t covered under the laptop’s warranty. When those items wear out or break in the course of normal use, you’re expected to replace them. When the 1.5-year-old battery to Tommy’s 6-year-old Macbook Pro overheated and began to expand, Apple representatives were sympathetic, but unable to replace the battery since, well, batteries are only supposed to last for a year or so. [More]

54,000 More HP Batteries Recalled

54,000 More HP Batteries Recalled

Hewlett-Packard doesn’t just make props for cringeworthy feature length commercials; the company also sells batteries that sometimes catch fire. A year ago HP recalled about 70,000 bad batteries, and now it’s added another 54,000 to the list. [More]

Dell's Tech Support Will Stop At Nothing To Help Break Your Computer

Dell's Tech Support Will Stop At Nothing To Help Break Your Computer

Janna’s Dell laptop broke, but it was still under warranty. She tells Consumerist that she contacted their technical support by web chat, imagining that it would be simple and easy to get a computer under warranty repaired. Her journey through Dell’s tech support began with the chat rep encouraging her to grab a screwdriver and take her computer apart herself, and somehow got even more discouraging from there. When she finally got Dell to take the laptop in for repairs, Dell somehow helpfully cracked her LCD. [More]

Laptop Sets Off Smoke Alarm, HP Just Keeps Putting New
Defective Parts In

Laptop Sets Off Smoke Alarm, HP Just Keeps Putting New Defective Parts In

Ryan tells Consumerist that his HP dv2700se laptop has been problematic, losing wireless connectivity, and overheating a bit. And when I say “a bit,” I mean “tried to set his desk on fire.” HP’s solution? Keep replacing the graphics processing unit (GPU) with the same flawed part until his warranty runs out. Ryan does not find this solution acceptable. Here is his story, with pictures. [More]

Acer Recalls 22,000 Defective Laptops

Acer Recalls 22,000 Defective Laptops

22,000 Acer laptops have been recalled by Acer and the CPSC because of a wiring defect. The computers can short circuit, melt the casing, and theoretically burn users. [More]

Which Notebook Brands Are The Best?

Which Notebook Brands Are The Best?

The website Laptop has launched a new series of posts about notebooks and netbooks. This time, they’re grouping the models by brand and asking readers to weigh in. Up first: HP, which generally has good aesthetics and keyboards as well as multitouch technology, but bad touchpads and heat issues. They also note that customer service is pretty bad for HP products. [More]

Take More Notes, Save Money

Take More Notes, Save Money

Yesterday I grabbed a notebook app for my smartphone and spent a couple of hours organizing the various content folders—ideas for Consumerist, gift lists for Christmas, things to look up later on a computer—so that I could capture information more efficiently. Wait, why s ths n Cnsmrst? Because The Simple Dollar argues that by keeping a notebook and using it all the time (Lifehacker calls it “ubiquitous capture”), you can end up saving money.

Free Netbook From Verizon Not Quite Free

Free Netbook From Verizon Not Quite Free

There is no such thing, dear readers, as a free computer. Particularly, Ray learned recently, in the case of Verizon’s “triple play” promotion for new FiOs users, where one of the options is a “free” netbook. Sure, you never expect “free” items to be completely free, but his situation is even more complicated than that.

Microsoft "Laptop Hunters" Ads Changed To Omit Apple Prices

Microsoft "Laptop Hunters" Ads Changed To Omit Apple Prices

Microsoft has changed their latest “Laptop Hunters” ad after a complaint from Apple that the Mac prices cited in the ads are misleading and MacBook Pro have been lowered since the ads were produced. The cheapest model with a 15″ screen only costs $1700 now, not $2000.

Best Buy Won't Let Reader Exchange Money For Functioning Computer

Best Buy Won't Let Reader Exchange Money For Functioning Computer

Best Buy is an electronics store. The purpose of such a store is to allow customers to exchange money for electronic devices, then take those devices home and use them. Unfortunately, the Best Buy in Yuma, Arizona doesn’t seem to take this mission seriously, and has given reader Elizabeth such a run-around that she isn’t interested in buying a computer at all anymore.

Befuddled Customers Find Netbooks Are Nyetbooks, Notebooks Are Notbooks

Befuddled Customers Find Netbooks Are Nyetbooks, Notebooks Are Notbooks

The majority of people in the market for a laptop can’t tell the difference between notebooks and netbooks, and are disappointed to end up with one when they thought they bought the other, an NPD survey finds.

More Info On Replacing An HP Laptop Motherboard

More Info On Replacing An HP Laptop Motherboard

We asked John, who wrote to us earlier this week about replacing the motherboard in his HP laptop, to send us a link to the listing he found for $150. Below is his response.

How Much Should It Cost To Replace The Motherboard On A Laptop?

How Much Should It Cost To Replace The Motherboard On A Laptop?

John’s wife’s laptop died, and his local Geek Squad wants $800 total to replace the motherboard. John says he found the motherboard for $150, and he wants to know why Geek Squad thinks it will require $650 in labor. So all you IT and geek readers out there, we ask you: is this a fair price?

Best Buy Offers Enticing -$120 Off Laptop Price

Looking for an insane deal on a laptop? Look no further than Best Buy. They have a sale going on now that you wouldn’t believe. We got a screencap just in case you miss it.

HP Overdrafts Your Checking Account After 4-Day-Old Laptop Breaks

HP Overdrafts Your Checking Account After 4-Day-Old Laptop Breaks

The hard drive of Chris’s HP laptop failed within its warranty period. Technically, it was four days after he bought the brand-new computer, but who’s counting?

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