Joshua received such stunningly good customer service while shopping for a Mother’s Day gift at Costco that he had to share his story with Consumerist. He writes that he located a store that had the specific coffee machine that he wanted in stock, called the store to verify, and drove some distance to the store to pick it up. When he arrived, he learned that the store didn’t have the machine in stock after all…but it’s what happened next that makes this a true “Above and Beyond” story. [More]
Reader Greg is not thrilled with FTD’s offer of $10 off the flowers that were not delivered for Mother’s Day. Why? $10 doesn’t even cover the $18.99 in shipping and fees he was charged. [More]
Want to show your mom you love her this Mother’s Day (tomorrow, by the way) but can’t spend tons of money on a gift? Take her out for a freebie meal or tasty treat — while you might not be flashing the big bucks around, it’s the quality time together that counts, right? [More]
Newegg suggests you buy, among other things,a Hitachi Magic Wand for your Mom for Mother’s Day. Um. [More]
An entirely unscientific ABC News poll of mothers shows that they would prefer some nice time with with their families to tangible gifts. I thought this was always the case, but apparently it’s an indicator of the recession or something.
Here’s a list of cheap Mother’s Day gift ideas, like decorating flip-flops with rhinestones (it’s a deliberately cheap let-the-kids-help project), newsprint roses made by some girls club, and some sort of photo book through Facebook that’s free for the first 10,000 orders. [ABC News]
We’re not sure if this will work for brand new customers, but KodakGallery is offering free Mother’s Day photo cards through 5/16 with coupon code FREECARD. To ensure delivery by Mother’s Day, you have to order the card by midnight tonight. Note that you’ll still have to pay 99 cents shipping and handling. [KodakGallery]
No matter how close you are to your mother, a Mother’s Day gift that says, “Mom, I think your bikini line needs some help” will probably not be well received.
This Mother’s Day story is a bit of a mixed-bag—ProFlowers clearly failed to deliver the arrangement they sold to M., but they refunded him the entire amount of his purchase when he contacted them about the issue. It’s a “fail” for execution, but a perfect example of how to own up to and correct a wrong for your customer.
Dan writes, “Apple saved Mother’s Day!”
My daughter and I ordered a book as a Mother’s Day gift, and I was disappointed to learn it would ship late and miss the big day. I had waited until the last day of the promotion (April 30th at about 9:00 PM EST), so I didn’t want to complain. Then this landed in my inbox.
TCBY is giving away free cups and cones of frozen yogurt to Moms on Mother’s Day. [TCBY]
Not calling home on Mother’s Day because it’s too expensive? Skype’s got you covered.
If you’re in the US or Canada, Skype’s giving you unlimited calling from 5am EST on May 13 to 4:49am EST on May 14 to ring up your mom, your sister, or just random numbers in India.
This is the perfect opportunity to practice recording calls with Skype, especially if you’re calling random numbers in India. — CAREY GREENBERG-BERGER
Keep your card in a safe place at home – not in your wallet or purse.