NEW YORK, 10:30 AM, WED JUL 9 | 21 POSTS IN THE LAST 24 HOURS | tips@consumerist.com | RSS
Posts Tagged “

Mother's Day

refunds

ProFlowers Screws Up Order But Refunds Entire Purchase

This Mother's Day story is a bit of a mixed-bag—ProFlowers clearly failed to deliver the arrangement they sold to M., but they refunded him the entire amount of his purchase when he contacted them about the issue. It's a "fail" for execution, but a perfect example of how to own up to and correct a wrong for your customer. More »

customer neglect

Lazy Employees Lose Kohl's An Easy $300 Sale

When husbands, boyfriends, and sons go shopping for womanly gifts, it's like shooting fish in a barrel for store clerks—these guys usually want to get in and out of the store as quickly as possible, and either they'll decide in a snap what to buy or they'll happily take your advice on what makes for the best gift. Either way, it's easy money with little hassle. Somehow, though, Kohl's jewelry counter clerks missed this bit of retail advice—here's how they lost a $300 sale from a guy who was ready to buy and bolt earlier this week. More »

bad company

Royal Flowers Hikes Price After You Order Flowers For Mother's Day

Ian in Pennsylvania says Royal Flowers tried to scam him on a recent bouquet purchase:

With it being Mothers Day, I was shopping around for flowers to send to my mother. I checked the normal big sites since she lives in another state, like 1-800 flowers. I decided to check the local company I use, since they are always cheap and service is great. So I found a great piece significantly cheaper than the other sites. I place the order and everything is going great.

Then I received the following email.

More »

good company

Apple Reprocesses Photo Orders So They Can Arrive Before Mother's Day

Dan writes, "Apple saved Mother's Day!"
My daughter and I ordered a book as a Mother's Day gift, and I was disappointed to learn it would ship late and miss the big day. I had waited until the last day of the promotion (April 30th at about 9:00 PM EST), so I didn't want to complain. Then this landed in my inbox.
More »

shipping problems

Amazon Screws Up Mother's Day Order

When Amazon works, it's a great example of what man and machine can do together to make shopping easier. When it doesn't work, you're stuck with a higher-priced camera from Wal-Mart and a second camera you thought was canceled shipped from Amazon, with a refund taking 3-5 days to go through. More »

security

USPS Security Rule On 13-Ounce Packages Makes No Sense

Geoff's wife tried to mail a padded envelope full of love to his mom for Mother's Day, but the post office returned it to Geoff's house the next day with the above label, which says the item could not be delivered due to "heightened security requirements." That's all well and good, but what Geoff wants to know is, if this envelope is potentially dangerous, why would you bring it to the person named on the return address? More »

TCBY is giving away free cups and cones of frozen yogurt to Moms on Mother's Day. [TCBY]

ask the consumerists

Mother's Day Threatened By Bad Economy

The poor economic conditions appear poised to impact us right in the heart and derail one of the most sacred spending efforts of the year — Mother's Day. Can financial Armageddon be that far off? But don't fret, the downturn isn't that bad. The National Retail Federation reported, "Consumers facing economic headwinds like higher gas prices will spend less to celebrate Mother's Day this year - an average of $138.63 compared to $139.14 last year." Less than $1 drop on average and total spending is expected to be $15.8 billion, hardly a cause for concern. But stepping back a bit, doesn't $139 seem a bit high? ($15.8 billion sure does.) We're interested in your thoughts. How much do you usually spend on Mother's Day and on what sort of gift(s)?

FREE MONEY FINANCE
(Photo: Listener42)


mother's day

Free Skype Today

Not calling home on Mother's Day because it's too expensive? Skype's got you covered.
If you're in the US or Canada, Skype's giving you unlimited calling from 5am EST on May 13 to 4:49am EST on May 14 to ring up your mom, your sister, or just random numbers in India.
This is the perfect opportunity to practice recording calls with Skype, especially if you're calling random numbers in India. — CAREY GREENBERG-BERGER More »

ftc

Get A Free Mother's Day Card From The Federal Trade Commission

The FTC is reprising their cute and cuddly Mother's Day e-card. The e-card isn't just pretty flowers and cute butterflies; the FTC also has four suggestions to stay fraud-free all year long:
Safeguard your Social Security number
Keep your card in a safe place at home - not in your wallet or purse.
More »

mother's day

Still Not Sure What To Get For Mother's Day? Consumer Reports Has A Guide For You

Last-minute shoppers wondering what to get for Mother's Day should check out a collection of useful tips from Consumer Reports. Some of the tips link to older articles, but the advice remain valid:
  • Flowers. Avoid national chains and web sites. Instead, call you local florist.
  • Jewelry. Do your research beforehand. Try to buy from a certified gemologist, and don't fall for promises of huge discounts.
  • Gift Cards. Avoid them.
    What tips do you have for last minute shoppers? Tell us in the comments. — CAREY GREENBERG-BERGER
  • More »

    paris hilton

    Thieves Snatch Hilton's Mother's Day Goodies

    Leave it to Paris Hilton to teach us the value of handmade gifts for Mother's Day. More »

    mother's day

    Look Mom, I'm a Big Consumer Now

    This charming, animated, Mother's Day e-card brought to you by the Federal Trade Commission. More »