Last December, Frontier canceled 275 flights after severe winter weather disrupted operations in and out of its hub at Denver International Airport. Still, the airline was slow to respond to the storm, federal aviation officials claim, leaving hundreds of passengers stranded on planes for hours. As a result, the company has been fined $1.5 million. [More]
frontier airlines
You Can Have Cheap Airfare Or Arrive On Time, But Not Both
By 8.1.17
While sometimes it seems like discount airlines are about to impose a fee for not being punched in the face, it’s true that ultra low-cost carriers do have to cut corners somewhere. It turns out that it’s really expensive to get planes full of people anywhere on time. [More]
Frontier, American & Delta Fined $850,000 For Involuntary Bumping, Damaged Bag Violations, Delayed Refunds
By 7.24.17
Frontier Airlines, American Airlines, and Delta Air Lines must pay hundreds of thousands of dollars in fines after the Department of Transportation found the carriers violated consumer protection rules related to refunds, disability assistance, and other issues. [More]
Frontier Airlines Adding Flights To These 21 New Cities, Will Double Its Routes
By 7.19.17
When we hear complaints about flights on Frontier Airlines, what we don’t hear is that customers want more of them. Yet the discount airline plans to expand its routes, running twice as many flights by this time next year. [More]
Flight Attendants Say Frontier Airlines Won’t Let Them Pump Breast Milk On The Job
By 5.17.17
All over the country right now, working mothers of young children are in their offices, cubicles, break rooms, parked cars, or other spot in their workplace, pumping breast milk for later use. However, flight attendants for Frontier Airlines say they have been barred from pumping while on the clock. [More]
Two Airlines Dropping Cuba Routes Amid Lower Than Expected Demand
By 3.14.17 — Updated: 5.10.17
When U.S. airlines were fighting it out last year to win approval for flights to Cuba, they were no doubt expecting Americans would be rushing to airports under recently-loosened rules for personal travel to the island nation. But that demand hasn’t been as robust as expected, prompting two domestic carriers to drop a few routes to Cuba. [More]
Frontier Probably Should Have Canceled More Flights Before Snow Storm
By 12.21.16
Frontier Airlines is a discount carrier, and it’s a small carrier. That was a bad combination this weekend when heavier snow than anticipated grounded planes and left travelers, planes, suitcases, and crews stranded in the wrong cities. As of today, most of Frontier’s flights are making it to their destinations, but people who missed their trips and who are separated from their bags are still very unhappy. [More]
Frontier Passengers Stranded At Denver Airport After Weekend Snowstorm
By 12.20.16
Over the weekend, severe winter weather in Denver disrupted flights in and out of Denver International Airport, having largest effect on Frontier Airlines, which is based there. Frontier canceled 275 flights across the country, which has led to a lot of frustrated customers. Some of whom were still in the airport as of this morning. [More]
Do Airlines Really Ban Unruly Passengers For Life?
By 11.29.16 — Updated: 2.7.17
Here at Consumerist, we have seen more than our fair share of stories involving unruly or otherwise disruptive passengers who have gotten themselves kicked off flights for bad behavior. But upon hearing that Delta Air Lines had banned a passenger for life after he was caught on video yelling at his fellow travelers, we had to wonder: What do you have to do to get banned from an airline forever, and which U.S. carriers have such a policy in place? [More]
Airlines Offering Travel Waivers Ahead Of Hurricane Matthew
By 10.4.16
Travelers who were planning on flying this week to or from areas affected by Hurricane Matthew, which is currently in the Caribbean and heading toward the U.S. East Coast, may find themselves changing their plans, and some airlines are ready to help by issuing travel waivers. [More]
Guy Stashed Monkey In His Shirt For Flight To Vegas Instead Of Explaining It’s A Support Animal
By 8.10.16
Here’s some advice we never thought we’d have to give: if you’re going to bring a monkey on a commercial plane, it’s best to inform the airline you’re traveling with that it’s an emotional support animal, instead of stashing it in your shirt. Because, you know, people might notice. [More]
An Improved Spirit Airlines Still Comes In Last In Customer Satisfaction Survey
By 4.26.16
A year ago, low-cost carrier Spirit Airlines made its debut in the American Customer Satisfaction Index with a thud, coming in dead last among airlines in the annual survey. But even with a 15% improvement over last year’s score, Spirit still couldn’t escape the cellar. [More]
Frontier Passengers Stuck On Tarmac For 3 Hours Rip Airline For “Worthless” Vouchers
By 2.17.16
Under federal laws, airlines are prohibited from forcing passengers to sit on a plane for more than three hours. Frontier Airlines barely missed that deadline in Philadelphia this week, where passengers say they were stranded on a plane for just under three hours after enduring a series of delays. [More]
Lawmaker Questions Airlines, Plane Manufacturers On Cybersecurity Measures
By 12.2.15
Eight months after a government report found that airplanes with WiFi connections may be vulnerable to cyber attacks and seven months after a hacker claimed to have commandeered a United Airlines flight via the plane’s in-flight entertainment system, one lawmaker wants to know just what airlines are doing to protect their computer systems — and passengers. [More]
Lawmaker Urges Airlines To Drop Holiday Baggage Surcharges
By 11.6.15
With two airlines set to show their bah humbug by increasing baggage fees just in time for the holidays, one lawmaker is asking them to rethink that plan, you know, in the spirit of the season and all. [More]
Airlines Once Again Introducing Baggage Surcharges For Holiday Travelers
By 11.4.15
Last year, Spirit Airlines showed passengers that it didn’t quite get the concept that holidays – especially those that fall in late December and early January – are meant to spread cheer and goodwill toward fellow humans, by increasing baggage fees for merry travelers. This year, the budget airline is once again utilizing those surcharges, and this time, it has company in Frontier Airlines. [More]
Frontier Airlines Loses Passenger’s Hockey Sticks Not Once, But Twice In Two Weeks
By 10.7.15
When putting your belongings in the hands of an airline, you’re taking the risk that those items might not make it to your desired destination – just ask Alaska Airlines’ CEO. Still, what are the chances that the same airline would lose your gear not once, but twice? [More]
Frontier Airlines Claims To Save $1.9M By Eliminating Toll-Free Customer Service Calls
By 8.11.15
If you’ve ever run into an issue with your airline of choice, then you probably know one of the preferred ways to reach out to the carrier is through their toll-free customer service phone number. But that’s not the case anymore for Frontier Airlines, which has ditched its 800 number in order to cut costs. [More]
