Lawsuit Alleges Price-Fixing By Major Hotel Chains And Online Booking Sites

Lawsuit Alleges Price-Fixing By Major Hotel Chains And Online Booking Sites

A class-action lawsuit filed yesterday in a U.S. District Court in California alleges that the biggest names in online travel — Priceline, Expedia, Travelocity, Orbitz, Hotels.com — and some of the world’s largest hotel chains — Hilton, Starwood, Marriott, Intercontinental, among others — conspired together so that the “best price guarantee” you often see when booking a room online is in actuality just a number set by the hotel operators. [More]

Expedia Gives Error Message, Puts Order Through After You Buy Elsewhere

Expedia Gives Error Message, Puts Order Through After You Buy Elsewhere

Reader TeraGram tried to buy some plane tickets from Expedia, but for some unclear reason, the site wouldn’t let her. She tried to contact them to find out why, but after trying to call a few times and even falling asleep while on hold, she gave up on that route and bought tickets somewhere else. Naturally, after that was when her original purchase from Expedia went through. [More]

I Didn't Get Married And Now I'm Out $2,500 On Honeymoon Plane Tickets

I Didn't Get Married And Now I'm Out $2,500 On Honeymoon Plane Tickets

Plane tickets are non-refundable, a lesson many of us have learned the hard way. But even though Ian expected he’d have to take a hit on a pair of honeymoon tickets he sadly wasn’t going to use, he didn’t think he’d end up with nothing. [More]

How It Took 15 Hours To Use My $309 Virgin America Credit Through Expedia

How It Took 15 Hours To Use My $309 Virgin America Credit Through Expedia

It’s wonderfully easy to book a flight using travel mega-sites like Expedia, but even easier for the buck to be passed and companies to refuse to communicate when things go wrong. That’s what happened to Sara when she had to cancel and rebook a flight reservation originally made on Virgin America via Expedia. [More]

Expedia Denies Refund Even Though Hotel Was Closed

Expedia Denies Refund Even Though Hotel Was Closed

This summer, Abe went on a trip through Europe this summer with his wife and kids. One night, he made a hotel reservation using the Expedia iPhone app. But when he arrived at the place, it was already past check-in time and no one was around. When he called Expedia for a refund, they said no, because the check-in time was disclosed on their website, even though that information was not available through the iPhone app at all. [More]

Expedia & Hotwire Kiss, Make Up With American Airlines

Expedia & Hotwire Kiss, Make Up With American Airlines

Isn’t it just so cute when big companies get back together after a breakup? Four months after Expedia expunged American Airlines fare and schedule information from its online listings, the two foes have announced the listings will be restored to Expedia and its affiliate Hotwire. [More]

Expedia Pulls American Airlines Listings From Site

Expedia Pulls American Airlines Listings From Site

Expedia.com has wasted no time in picking the first travel industry fight of 2011. Less than two weeks after American Airlines parted ways with Orbitz.com, Expedia has made its stance clear by removing all American listings from its pages. [More]

Delta Pulls Listings From Three Travel Sites

Delta Pulls Listings From Three Travel Sites

Things are starting to get ugly in the battle between airlines and travel-booking websites. Less than one week after American Airlines pulled its listings from Orbitz.com, Delta has announced its flights will no longer be listed on three other sites. [More]

If You Want Unbiased Hotel Reviews, Don't Trust Expedia

If You Want Unbiased Hotel Reviews, Don't Trust Expedia

What’s the purpose of hotel reviews on Expedia.com? Based on the recent experiences of two customers who wrote to Consumerist this week, it’s not to provide a balanced overview of customers’ experiences. Two unrelated readers stayed in different hotel chains in different cities, had bad experiences, and wanted to warn other travelers. Expedia posted neither of their reviews. Why not? [More]

Be Sure To Confirm Age Requirements Before Buying Airline Tickets For Kids

Be Sure To Confirm Age Requirements Before Buying Airline Tickets For Kids

A man in California ended up fighting with Expedia over compensation after his kids, ages 12 and 16, were left stranded overnight in a Virginia airport, because the airline wouldn’t let them board the connecting flight without being accompanied by someone 18 or older. The man told Expedia the kids’ ages before buying the tickets but the company’s system didn’t send up any red flags, so he thought the trip would be fine. [More]

Help, Expedia Sold My Chargeback To A Collection Agency!

Help, Expedia Sold My Chargeback To A Collection Agency!

Ed and his wife successfully filed a chargeback against Expedia for a canceled trip earlier this year. Now he’s being dunned by a collection agency for the amount that Amex refunded him. [More]

Expedia, Delta, And Bank Of America Team Up, Form Bad
Customer Service Voltron

Expedia, Delta, And Bank Of America Team Up, Form Bad Customer Service Voltron

Paul tells Consumerist that he has a few problems. First, Expedia and Delta Airlines failed to correctly undo and reschedule a flight that his family took from Michigan to Florida. Second, his wife and children have gained the ability to bilocate. Or teleport. At least according to Delta and Expedia. Neither company seems fazed that the family flew the same route twice in a row both times. Sure, this trip might be physically possible, but it’s also completely insane. [More]

Help, Expedia Sicked Debt Collectors On Me After Botching My Hotel Reservation!

Help, Expedia Sicked Debt Collectors On Me After Botching My Hotel Reservation!

Poor Victoria, all she wanted was a queen sized bed. Expedia told her she had one, but when she arrived at the Mosser Hotel, what she found was a double bed and a moldy room. After both Expedia and the Mosser refused to issue either a credit or an apology, Victoria called American Express, which quickly issued a full refund. Now, Expedia has decided to get their money back by sicking debt collectors on Victoria. [More]

Should Travelocity's "TotalPrice" Guarantees Cover Mandatory Surcharges?

Should Travelocity's "TotalPrice" Guarantees Cover Mandatory Surcharges?

Aaron’s pissed because Travelocity’s quote for a one week car rental in Costa Rica didn’t include a mandatory insurance charge that cost him more than $100. Aaron feels cheated and wants Travelocity to pony up under their TotalPrice Guarantee, but Travelocity may not have done anything wrong. Join us across the jump to help us sort this out. [More]

Expedia Drops Fee For Booking By Phone

Expedia Drops Fee For Booking By Phone

This morning, travel service Expedia announced it will abandon its book by phone fee, which it first implemented last May. This makes it the only major online travel agency to not ding customers with a fee for booking flights over the phone, notes consumer travel advocate Christopher Elliott.

No More Flight Booking Fees On Expedia.com

No More Flight Booking Fees On Expedia.com

Expedia has finally joined its rival online travel sites in eliminating air travel booking fees. Back in March, the site eliminated the fees on a temporary basis, but now the lack of fees is permanent. They will still charge a $20 fee to book flights over the phone.

Four Reasons Not To Book Your Hotel Room Through A Third-Party Site

Four Reasons Not To Book Your Hotel Room Through A Third-Party Site

You won’t get the best deal booking your hotel room through third-party sites like Expedia or Travelocity, according to an anonymous hospitality industry insider. Inside, four excellent reasons to book directly with a hotel to guarantee the best rooms at the best prices.

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