Maybe photo-printing service Snapfish wasn’t purchased by HP. No, the company just might have been acquired by Santa Claus. This holiday season, they just couldn’t stop giving things away. When Paige’s mother was missing half of the envelopes for her order of 40 holiday cards, Snapfish was quick to send new ones. Three times over. [More]
A few weeks ago, we shared Karina’s complaint about Snapfish. She wrote that when she took advantage of a “buy one photobook, get two free” deal, the company kept canceling her order instead of printing the books. Shawn has the opposite problem: Snapfish sent him another copy that he never asked for of a book that he had already printed. Of course, they haven’t charged him. Is there some kind of Law of Conservation of Photobooks at work here? [More]
Mary was purchasing a washer and dryer set for her home at Lowe’s. Just as she was finalizing the purchase, a sales circular with a lower price on the very appliance she was buying dropped through the time/space continuum, and visited the store from the future. Or maybe an employee put it out early. Either way, the store’s manager very generously let Mary buy her washer and dryer for the much lower future price because of an employee’s mistake. [More]
After SIGG USA announced that their metal water bottles contained plastic additive BPA, they offered to exchange consumers’ offending bottles for new ones. Karen sent her BPA-riddled water bottles in for replacement, and received her gift certificate to buy two new ones for a total of $46.98. But something went horribly wrong, and now she has a store credit for just under $50,000.
Dell accidentally skipped Andy in Canada’s wireless card upgrade while putting together the laptop he ordered. He called them and they sent the card along at no cost to him. Great service! The service was so great, in fact, that instead of just one wireless card, Dell went right ahead and shipped Andy a case of 120 of them.
Travis is well aware that there’s a credit crunch on. That’s why he was surprised when, according to a mailing he received, Dell decided to increase his credit line. Not by a little, either. They increased it from $2,500 to $310,000. Wha? How does that happen? He’s just a regular consumer. Does anyone who isn’t an IT professional need a $310,000 Dell credit line?
Melissa isn’t sure why she has a $1,271.25 credit from Time Warner Cable, but there it sits in her account, baiting her to order a slew of pricey extras. Melissa asked Time Warner to reverse the credit, figuring the random payout had to be a mistake. “We can’t fix it,” they told her. “It’s an error on our part. Enjoy!”
That economic stimulus check you were expecting may have accidentally stimulated your neighbor’s bank account. Newsday is reporting that 15,000 checks tumbled astray thanks to an IRS “computer programming glitch.”
BG’s Sprint plan lets him talk for 1,000,499 minutes per month and only costs $50. How did he find this stupefyingly amazing plan? Hit the jump for his story.
Midwest grocery giant Meijer experienced a computer glitch that marked nearly everything in their 179 stores (including their gas stations) 50% off for about 60 minutes. From the Palladium-Item:
“It happened at the end of the night,” [Meijer Manager Sandi Wagenknecht] said. “So we weren’t very busy. We caught it early and just rang things up differently to accommodate it.”