Consumerist
directv
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aohell
Ex-Time Warner Employee's Zombie AOL Account Finally Put To Rest
You may remember Jennifer, who we wrote about on Wednesday. She suddenly started receiving collection notices for an AOL account she hadn't paid for since 2000. Her situation has since been resolved, and serves as an important reminder about accounts and benefits when changing jobs. More » -
missing the point
Cable Providers Stream Shows Online, Require Subscriber Authentication
How are cable providers reacting to the threat posed by online streaming of shows? Forget bandwidth caps for now—how about online access to cable programs, limited to cable subscribers? More » -
It's like the dot-com boom is finally over. Time Warner is spinning AOL off into its own company once again by the end of the year. AOL will get most of the terrible customer service in the divorce. [Bloomberg]
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twitter nation
TWC: Thanks For The Tips, But This Is Just A Marketing Tool
Kevin wrote to us about a friend who took up a Time Warner Cable rep's Twitter request for advice on improving customer loyalty. What followed was an amusing exchange that made it clear TWC was tweeting up the wrong tree. More » -
error in your favor
Time Warner Gives You $1,271, Won't Take It Back
Melissa isn't sure why she has a $1,271.25 credit from Time Warner Cable, but there it sits in her account, baiting her to order a slew of pricey extras. Melissa asked Time Warner to reverse the credit, figuring the random payout had to be a mistake. "We can't fix it," they told her. "It's an error on our part. Enjoy!"
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time warner cable
Time Warner Shuts Off Heavy User's Account With No Warning
While they've temporarily shelved metered broadband plans, Time Warner is cutting off, with no warning, the accounts of customers who they deem have used too much bandwidth. One such customer lives in Austin, TX, one of the original markets slated for metered broadband. Stop The Cap has the story, and an excerpt is inside. More » -
mad as hell
New York Representative Goes After Time Warner's Metered Broadband
Rochester, NY is one of the expanded test areas for TWC's new metered broadband program, (along with Austin & San Antonio, TX, and Greensboro, NC.) The people of Rochester are especially upset about the change, including their representative, Eric Massa, who had strong words for Time Warner. More » -
time warner
Time Warner Cable Expands Metered Billing To Four More Cities
If you live in Rochester, NY, Austin or San Antonio, TX, or Greensboro, NC, your broadband access from TWC is about to be capped. The company is expanding its trial run from Beaumont, TX to these additional four cities, where TWC broadband customers will have to choose one of the company's tiers of service—anywhere from 5GB to 40GB per month. DSL Reports notes that all five markets lack Verizon's FiOS as an option, and TWC faces little to no competition from other providers.
"Time Warner Cable Expands Metered Billing" [DSLReports] (Thanks to pezhore!)
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Time Warner as a whole reported a 4th quarter loss of $24.2 billion today. The cable unit, which lost $8.16 billion, suffered as people canceled subscriptions due to the economy. Yowch. [NYT]
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time warner cable
Reach Time Warner NY/NJ Regional VP Of Customer Care
Missy Mans
Regional Vice President, Customer Care
Time Warner Cable of NY/NJ
41-61 Kissena Blvd.
Flushing, New York 11355
718.888.4094
AIM: mmans0929RELATED: Reach TWC Office of the President Executive Care Team (Photo: tehusagent)
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time warner
Time Warner Calls You In Another Dimension, Or Something
Kushal wants to know how Time Warner verifies the call logs for its installer technicians, because when they say they call, his phone doesn't ring. More » -
phone numbers
Secret Phone Numbers And Email Addresses To Reach Executives At 101+ Companies
Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.
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time warner
Please Time Warner, Change The Name On My Bill
You might think driving to a Time Warner office, filling out transfer forms, and copying your IDs—twice—might convince Time Warner to change the name on your bill; but you would be wrong. More » -
time warner
Listen Time Warner, The 60-Year-Old English Teacher Didn't Order $1,400 Of Porn
Time Warner wants reader Nancy, a 60-year-old English teacher, to pay $1,400 for ordering porn—including 17 flicks supposedly viewed on a single day. Nancy didn't order the porn, and has no clue how the charges were associated with her cable box, but one useless Time Warner representative suggested: "maybe your dog ordered them." More » -
Costa Mesa may follow L.A.'s lead and sue Time Warner Cable for shoddy service, too. [Broadcast Newsroom]
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