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Posts Tagged “
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A man who spammed 1.2 million AOL customers was sentenced to 30 months in prison yesterday. Now how will we ever find out how to make bigger p3nz? Oh wait, here comes another spam... [CNN Money]
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ponderables
Is Metered Broadband Designed To Keep You From Ditching Cable TV?
Om Malik is beginning to suspect that "metered broadband" may be less about bad, evil P2P and more about competing video download services. More »
Costa Mesa may follow L.A.'s lead and sue Time Warner Cable for shoddy service, too. [Broadcast Newsroom]
phone numbers
Reach Time Warner Cable Executive Customer Service
203-351-2221 connects you directly to Time Warner Cable's executive customer care division. Jeff Simmermon, Time Warner's Digital Communications Director, sent this number to us himself. What a good example for other companies to emulate!
lawsuits
Los Angeles To Sue Time Warner Cable For Sucking
Today, the city of Los Angeles plans to give a little gift to Time Warner Cable—a lawsuit! From the LA Times:
More »The 25-page lawsuit, a copy of which was reviewed by The Times, claims the company violated its franchise agreement with the city by having subscribers spend hours on hold with customer service representatives and allowing excessive repair work delays.
"Hundreds of thousands of Los Angeles residents were ripped off," Delgadillo said in a statement. "Time Warner must be held accountable for its promises."
download cap
Time Warner Cable Begins Testing Metered Internet In Texas
Time Warner Cable is going ahead with a test of metered internet, starting Thursday, for new customers in Beaumont, Texas. The metered billing is TWC's proposed answer to the problem of bandwidth hogging super users. More »
bad customer service
AOL Tops MSN Money's Customer Service Hall Of Shame
Earlier this week, MSN Money published the results of a national Zogby poll they commissioned on who delivers the worst customer service. The winner was AOL, ranked "poor" by 47% of respondents, while Comcast came in second with 42% suckage. Sprint ranked third at 39%.
"We've seen a fall in customer service as we've gone into a recession," says a customer service consultant in the article. "As the cost cutting occurs . . . they start to cut the wrong things." But that implies that AOL had good customer service before the recession, doesn't it? Wait, what?
More »
frustration
Time Warner Cable: "Why Do You Feel Like You're Being Double Billed?"
Reader Dave is not having a good day. Time Warner Cable is being spectacularly unhelpful. First they changed the name of his company to his wife's name. Then they double billed them. Then they sent a guy out to his house to physically disconnect his internet. Then another guy came to disconnect someone else's cable and disconnected Dave's instead. Finally, while he was trying to fix the double billing issue he got a TWC CSR that kept asking him why he "felt" like he was being double billed. What a mess! More »
585-756-1119 is the number to reach Time Warner Cable Level 3 tech support for people living in the vicinity of Rochester, NY.
bad customer service
Former Time Warner CSR Arrested For ID Theft
A woman in Cincinnati was arrested this week and charged with two counts of identity theft and two counts of theft, for allegedly stealing the credit card information of a customer who was paying a bill in November 2007. Time Warner fired her when the investigation started and it appears no other customers were affected, but it's a good reminder to stay on top of your credit report at all times. More »
worst company in america
Round 43: Time Warner Cable vs American Airlines
This is Round 43 in our Worst Company in America contest, Time Warner Cable vs American Airlines!Here's what readers said in previous rounds about why they hate these two companies...
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franchise agreements
We Are Not Impressed By New York City's Proposed Cable Consumer Bill Of Rights
New York City Comptroller Bill Thompson has proposed tying a Cable Consumer Bill of Rights into the 10-year franchise renewals Time Warner and Cablevision are expected to sign later this year. The proposal would force cable operators to disclose information about their expenses and service goals—which sounds nice and important on paper—but wastes an unrivaled opportunity to end the cable operators' most hated practices. More »
used equipment
Maybe Time Warner needs to include a decontamination protocol when it transfers reusable equipment between customers. Natalie writes:
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Time Warner Delivers Modem, Cockroaches
Maybe Time Warner needs to include a decontamination protocol when it transfers reusable equipment between customers. Natalie writes:On Tuesday, April 15, 2008 a Time Warner representative came to our home to install the digital telephone modem which would also provide our internet service.
My husband observed an insect walking on the modem box and asked what it was and the employee seemed dazed and confused.
More »
complaints
Time Warner Wants $9,060 To Let You Have Cable
Reader "phillipe23" wants cable service, but because of his rural location it will cost him $9,060. He already has satellite, but his reception is very spotty. It seems that when the bad weather rolls in his service goes out. Clinging to the the hope that cable could be the answer to his problems, he contacted Time Warner for some relief. So what did the ever-sympathetic cable giant have to say? phillipe23's letter, and our advice, inside... More »
advertising
Verizon Sues Time Warner Cable Over "Egregiously False" Advertising
Verizon has had enough of Time Warner Cable making fun of their fiber intake and has sued the cable company, claiming that their advertising is "egregiously false" and is causing "immediate and irreparable harm" to Verizon. More »
worst company in america
Round 21: Time Warner Cable vs Radioshack
This is Round 21 in our Worst Company in America contest, Time Warner Cable vs Radioshack.
Time Warner Cable: Has been known to employ crackheads (figuratively speaking) as their installation technicians, leading to all sorts of hijinx and complaint letters.
Radio Shack: Won't let you buy batteries unless you give them your zipcode. Their previous CEO resigned after it was found out that he made up the degrees on his resume. They don't take cash without getting your home address. They were fined by the FCC for selling TVs without warning consumers of their impending obsolescence. Oh, just give up, Radio Shack, they've invented the internet.
videos
