department of transportation

Shocking New Evidence Reveals Airlines Suck

Shocking New Evidence Reveals Airlines Suck

Department of Proving What We Already Know: A study shows that airline quality and consumer satisfaction has plummeted to new lows.

DOT Releases ’05 Customer Complaint Roundup and a Peculiar Definition of ‘On-Time’

DOT Releases ’05 Customer Complaint Roundup and a Peculiar Definition of ‘On-Time’

revealing intriguing trends in the various ways airlines screwed up last year.