complaint department

CFPB Receives Double The Consumer Complaints In 2013, But Sought Fewer Explanations

CFPB Receives Double The Consumer Complaints In 2013, But Sought Fewer Explanations

The Consumer Financial Protection Bureau heard a lot from consumers in 2013. The agency received the most complaints in its history, including those from three new areas – payday loans, money transfers and debt collections. But it appears that fewer complaints were sent to offending companies for review and response. [More]

If You're Unhappy With Bus Service Cuts, Do Not Punch Bus Driver In Face

If You're Unhappy With Bus Service Cuts, Do Not Punch Bus Driver In Face

There are many ways for citizens to protest mass-transit service cuts — with these posters or this tee shirt, for example — but we’re pretty sure that high up on the list of “least effective ways to effect change” is “repeatedly punch some poor bus driver in the face while he’s driving.” [More]