Reader Adam wrote in to let us know that he’s switching to FiOS after Comcast credited his payment to the wrong account number, accused him of not paying his bill, disconnected his cable, lied about it, then couldn’t get it back on for several days.
comcastic
Don't Like What Comcast Tells You? Just Call Back
By 5.4.09
If you’ve followed Consumerist for more than a few days you’ve probably heard that 2009 Worst Company in America quarterfinalist Comcast has been known to engage in some, ahem, sketchy customer service practices.
Comcast Giveth (Fees); Comcast Taketh Away (Fees)
By 4.30.09
Graham’s roommate is moving out. The cable and Internet are in his name, so they called up Comcast to change the name on the account. Simple enough, right? Surprisingly, it was. Until they wanted to know why there was a $10 fee to change the name on the account.
Comcast Install Now Comes with "Ruin your Hallway" Service Free of Charge
By 2.10.09
Jason’s Condo was visited by a friendly Comcast installer, who left his hallway a mess without even finishing the job. You can see hanging wires, broken wire housing, and general discord surrounding this one section of hallway. Remember, the EECB is your friend. Has anyone ever had an installer/repairman leave their place a complete mess with no warning or attempt to clean it up?
Comcast Charges Hurricane Victim $24.95 For Calling Customer Service
By 1.24.09
Comcast charged Robert a $24.95 “Customertroublecall” fee after he called to ask why they were taking over a month to restore his service after Hurricane Ike swooped in and caused over $3,000 worth of damage. Robert wanted to know why Comcast was continually missing their scheduled service appointments and why they insisted on billing him for a service he couldn’t use.
Comcast Spends 42 Cents to Mail You a 13 Cent Check
By 1.13.09
It could be worse; they could have just charged him the difference and called it a day. Full Comcastic Check inside. [Thanks David!]
How Many Hours Does It Take To Tell Comcast That You Can't Make Local Calls?
By 12.1.08
Reader Brad forwarded some links to chat transcripts in which he tries to tell Comcast that he can’t make local calls, during which he alternates from incredulity to despair then back to incredulity again. He even sings to the CSR.
Comcast Frank Is Real And We Have Photographic Proof From The New York Times
By 7.25.08
Comcast’s Twitter-jockey has his own New York Times story. Awww. We love Frank, even though we probably make his life really crappy by posting lots of Comcast complaints. Oh well! Sorry, Frank.
Comcast Goes "Above And Beyond" By Taking 6 Weeks To Realize They Never Ran Your Cable Lines
By 7.23.08
The Washington Post is the latest paper to attempt the problem of just why and how Comcast is able to suck as hard and as consistently as they do. They run through the usual suspects (too much emphasis on growth, Brian “Comcatastophe” Roberts makes $20 million a year, too much competition, not enough competition, people watch videos, it’s Wednesday, I love lamp, etc.). Whatever the reason for Comcast’s suckage, its not accidental, and we’re thoroughly bored with the excuses, but we did enjoy the article for its obligatory “bad customer experience” anecdote — in which Comcast characterizes itself as going “above and beyond” for the consumer.
Judge Orders Mental Exam For Man Who Kidnapped Comcast Technician
By 6.11.08
On Monday, John Weatherly, age 60, appeared in court to face kidnapping charges stemming from an incident in March, 2007 when he allegedly detained a Comacst technician, The Tennessean reports. According to the police affidavit, Weatherly deadbolted his door and threatened the technician with a German Shephard and would not allow the tech to leave until he fixed his television. The judge ordered a mental evaluation for Weatherly. More, inside…
Comcast Installs Big-Ass Box On Your Lawn
By 5.5.08
According to an article in The Press Democrat, some residents in Santa Rosa, CA. are coming home to find large green Comcast utility boxes installed on their property, often in the middle of their lawns. The unsightly green plastic boxes are about the size of an air conditioner and have been popping up in Santa Rosa as Comcast upgrades its cable network. Naturally, the residents are upset.
Thank You For Contacting Comcast Live Chat Support. My Name Is Lethel.
By 4.30.08
Katherine, a new Comcast subscriber, was setting up her online account access when for reasons unknown it told her that she must talk the online CSR. Suddenly she felt fear and trepidation radiate down her arm and settle into her mouse hand. She took a deep breath, said a silent prayer and clicked “CHAT NOW.” What proceeded was a mind numbing 20 minutes of her life that Katherine will never get back. Her letter and chat log inside…
Comcast Responds To Disconnecting "Unlimited" Customer For "Excessive" Use
By 2.13.07
Comcast issued The Consumerist a statement regarding, “Comcast Customer Uses “Unlimited Service” Excessively, Gets Disconnected For A Year“:
Comcast Customer Uses "Unlimited Service" Excessively, Gets Disconnected For A Year
By 2.10.07
UPDATE: Comcast responds.
Comcast To Suck Less
By 1.19.07
Last week the FCC reiterated that Comcast needs to “unlock” it’s DVRs and set-top boxes. And, to make life even better, “The foot-dragging, tech-testing wing of the cable industry, Cable Labs, has finally standardized a two-way interactive CableCARD.” A CableCARD is a device that will allow a CableCARD ready TV to operate digital cable without a set-top box.
