DirecTV is a lying pack of liars. They told Ian that if he moved to a place where he couldn’t use his dish, then they would let him out of contract without early termination fee (ETF). Well guess what? He moved to a place without a balcony or roof access. Double guess what: Now DirecTV says he has to pay an ETF and they say there’s no record of all those reps telling him that, and that that’s not part of their policy. Triple guess what: Ian called up DirecTV sales and recorded their sales rep telling him that they DO let you out of contract if you move to a new place where you can’t use DirecTV. Are DirecTV retention reps just not versed on company policy, or are they a pack of scumbags? I dunno, but you know what they say, never trust a company run by a man in a mustache. Ian’s audio recording and letter to the CEO of DirecTV is inside…
cancellations
Reader Uses Being Nice To Quickly Escapes Verizon Without Early Termination Fee
Mason used the increase in monthly administrative…
Verizon Offering Credits To Keep You From Escaping Contract Without Early Termination Fee
Alicia wants to escape her Verizon contract…
Quit AOL Using Highlighters
It looks like AOL is up to its old shenanigans and is still making hard for some people to cancel service (yes there are still some people using AOL), but reader Richard figured out a way to finally get through to them, with a highlighter. He writes:
I could not find a way to contact AOL to stop my service. So I took a yellow marker, drew a line though that line item on my credit card bill, and wrote on the bill….”Do not pay, account in dispute”. I paid all the other items on the CC bill that month. It took AOL about 2 weeks to call me…..I told them what I thought of their service, and instructed them to terminate my account, while I was still on the phone. It worked. They seem to understand when you tell them you are not going to pay.
That’s one way to go about it. You could also call up your credit card company and request a chargeback, but this has the added benefit of zero hold time. First rebates, now AOL cancellations, this highlighter is starting to look mighty potent.
It's Impossible To Cancel Arcot's SecureCode On Your Mastercard
Be wary of Arcot, a credit card security company that’s devoid of customer service.
Nels had to sign up for Arcot’s SecureCode to complete an online purchase. Now he wants to cancel it, but can’t find anyone at Arcot who can help him. The web pages he’s sent to are dead ends, and he left messages with Arcot’s executives that were never returned.
Blockbuster Cancels Your Membership If You Demand A Refund On Unplayable Rentals
Andrew is having some trouble with Blockbuster: the 360 and Wii games he rented were unplayable, and the store manager refused to refund his debit card or apply the cost of the unused rentals to a purchase, saying “It’s not store policy.” She even tried to upsell Anrew to their Game Plan, saying, “Five bucks additional wouldn’t have killed you, with what you spent on the games previously.” What? He finally convinced her to credit his debit account—”however, she terminated my ability to rent games from the store” as a consequence. Andrew, don’t you understand? Blockbuster needs that money if they’re ever going to buy Circuit City. Here’s Andrew’s story:
Bally Cashes Cancellation Check, Continues To Bill For 15 More Months, And Now Demands "Past Due" Payment
Ashoka just found out that Bally never canceled his membership, even though they cashed his $50 cancellation check a mere 5 days after he mailed it to them last year. They’ve said there was no date on the paperwork, but Ashoka has a printout that proves otherwise. And they said they tried to contact him last year about the “problem,” but not by phone—even though they called him promptly this month when he changed his credit card info and the automatic billing didn’t go through. Bally, just admit it: nobody gets out, ever.
These Headlines Are Getting Repetitive: AA Cancels 570 More Flights
American Airlines has canceled 570 more flights today, upping their total number of cancelled flights (this week) to A BAZILLIONTY. (Ok, 3,000.)
American Cancels 933 More Flights, Raising Total To Over 2,500
The trouble continues at American Airlines! They’ve cancelled 933 more flights today. This raises the total number of flights canceled this week to 2,500, as the airline struggles to perform a backlog of neglected safety inspections on its MD-80 aircraft.
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Delta has canceled a few flights on MD-80 aircraft. [Fox Business News]
Canceling A ResortQuest Reservation? It'll Cost You $190 In Taxes And $95 In Fees
ResortQuest hit William’s wife with over $285 in fees when she canceled less than a day after making her reservation. Over $190 ostensibly went towards taxes, which raised William’s eyebrow and led him to fire off an Executive Email Carpet Bomb demanding an explanation.
United Airlines Cancels 31 Flights
United Airlines canceled 31 flights today to test the fire suppression system. It’s just the latest in a series of self-imposed groundings and butteningups by airlines hoping to avoid the negative PR Southwest experienced when a CNN investigation three weeks ago revealed the airline flew over 100 plans with thousands of passengers while skipping required safety inspections.
Delta Says It May Cancel More Flights Today Over Inspection Issues
Delta will announce sometime today whether or not it will ground more of its planes to perform additional inspections, reports CNN. Yesterday, while American Airlines was grounding 200 of its planes for safety inspections, Delta also canceled an unnamed number of flights.
Verizon Cancels Returning Marines' Cellphones, Gives Their Number Away, Charges Them $500
Two Marines, a husband and wife, found Verizon had an unpleasant welcome-home gift waiting for them when they got back from serving in Iraq: canceled cellphones, a $500 bill, and their phone numbers were given to other people. Under the Servicemembers Civil Relief Act, when a soldier goes off to war, they’re able to send their deployment letters to their service companies and get their service put on hold. Apparently in the case of Haley Katz and her husband, that letter wasn’t good enough. When they complained a reached a manager, the manager told them it was their fault they owed the money, and then hung up on them. Read their letter as published in Stars and Stripes, inside…
DirecTV Thinks You Need Protection Plan, Won't Take "No" For Answer
Brooks is a DirecTV customer, and he wrote in to warn other DirecTV customers to watch out for a shady “Protection Plan” the company signed him up for against his permission:
- I was not told anything about a “standard policy” to sign me up for the protection plan upon having warranty work done.
- I specifically declined to sign up when pitched on the idea.
- I was signed up anyways.
- I received the letter stating that there would be no charge.
- They attempted to charge a cancellation fee for canceling a plan I never agreed to.
- I had to waste time and energy to haggle to get the charges off, when it really should have been a simple fix.
Read Brooks’ full DirecTV encounter after the jump.
Joining Lucille Roberts Gym Is Like Joining The Mafia
My work out experience was fine, as I didn’t mind the bad smell, chipping paint, or inattentive staff. The problem came when I tried to cancel my membership. I moved to London in April 2007 (less than 2 months after joining), but they refused to cancel my membership and continued to charge my credit card each month. Under my two year contract is a section entitling me to a no fee cancellation if I move outside of the Lucille Roberts catchments area. They demanded proof of my move, which I supplied. Apparently, 3,000 miles away isn’t far enough to be considered outside the catchment area!
Sprint: Please Keep Paying Your Dead Father's Cellphone Bill
Sprint wants Tracey Stewart to keep paying her dead father’s cellphone bill. Sprint is not completely heartless: they offered to cut his monthly rate to $10 until the contract expires in September.
