We realize that you need to repossess that 2000 Ford Focus, but it’s just not necessary to punch a woman in the face in front of her 5 year-old daughter. The woman, Sara Bradley, 25, was was sitting in her car when a debt collector trying to repossess the vehicle attacked her, grabbing her necklace and punching her in the face, according to the Boston Globe.
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Jet Blue Blues Continue, Even When You're On Continental
By 3.29.07
The bad thing about flying journalists to and fro is that when something goes wrong, they tend to amuse themselves by taking notes. Sadly, JetBlue does not yet have a policy prohibiting pens and paper from their flights. From the Boston Herald:
A passenger, talking loudly into his cellphone, says, “I went out of my way to fly JetBlue,” he said, “and instead I’m on some Express Jet. It’s a bait and switch.”
Parking Garage Rates Are Out Of Control
By 3.13.07
Getting in and out of a downtown garage in 20 minutes is possible — but just barely. A Globe reporter managed a 20-minute turnaround at 75 State St. only by racing from the garage to gulp down a drink at a nearby coffee shop and then racing back.
Marketing Campaign For Aqua Teen Hunger Force Summons Bomb Sqaud
By 1.31.07
The discovery of a series of suspicious objects on bridges, near a medical center, underneath an interstate, and in other crowded public places have set off a wave of bomb scares across Boston, snarling traffic and subways across the city.
Winter Coat Crisis of 2006
By 12.26.06
The New York Times is reporting on a phenomenon they call “Coat Crisis of 2006, a fashion fiasco measured in racks of unsold fur-lined shearlings at Saks Fifth Avenue and down puffer jackets at Bloomingdale’s.”
Whole Foods Decidedly Inorganic Over Coupon Redemption
By 12.26.06
Mitchell’s letter is a great example of how you can stand up to (supermarket) authority, get into an argument, be a smartass, and still walk away with six free can of hippie soda.
Update: Boston Macy’s Removes Gay Mannequins
By 6.9.06
A customer complained to Macy’s about their removal of gay mannequins from Boston window displays in response to a campaign by an anti-gay religious group.
UPDATE: Trifecta of Crappy Airplane Stories, +1
By 6.1.06
Here’s a first, Justin writes about one of the very same extreme flight delays that another reader wrote in about!
Consumers Speak: jetBlue’s Boston Boomerang
By 2.13.06
This is a special ‘Consumers Speak,’ as the consumer is us. We’re currently sitting on a jetBlue flight at Logan Intl’ in Boston. We arrived here at 4:00 for a 6:20 flight.
Another Day, Another Quarter-Million Credit Card Numbers Made Public
By 2.2.06
Both the Boston Globe and the Worcester Telegram & Gazette distributed printed materials with last Sunday’s paper that included the credit and debit card numbers of nearly a quarter-million subscribers. Officials with the company have a hot line, (888) 665-2644, to which customers may call and begin to slowly berate the company for treating their personal information with disregard.
This CEO Sucks Less: John Pepper of Boloco
By 1.25.06
Lest we leave you unable to eat food at all, we present this letter from John Pepper, the CEO of Boston’s Boloco restaurants (formerly ‘The Wrap’), which is the very model of how to handle a customer complaint, even when a company isn’t going to be able to address the specific complaint. It was sent to us by the pleased recipient.
