ask the consumerists

Should I Demand A Refund Or Swallow My Pride?

Should I Demand A Refund Or Swallow My Pride?

Andrew writes: I’ve been having a huge problem with Visa. On November 28th, my wife ordered a $150 giftcard for me as a Christmas present, and we were told it would take up to a week to be delivered. Since we hadn’t received it by the 7th of the December, We called and asked a support representative about the card. The rep was nice and reordered another card for us that day, and agreed to have it sent to us via Fedex NextDay Air. On the 15th of December, we received the first card. We contacted Visa support again to see if we would be able to use the initial card, however it had been deactivated.