Vincent Ferrari may not have hit prime-time on CNN last night, but his clip yukking it up with Jeanee Moos has made its way to the net. Here’s a ghetto screen capture:
america online
Best Posts Ever, This Week
By 6.23.06
• Not quite what you would call a garden of earthly delights. “Life Inside in an AOL Call Center“
Vincent Ferrari on TV Again Tonite
By 6.23.06
Vincent Ferrari, the AOL canceler and people’s champion, is/was be on TV again tonight. Expect Vinnie on CNN from 7-8pm EST on The Situation Room. Oh, that’s like right now. Anyway, we are supposed to get a clip so look for that tomorrow. Insider Edition will be graced with his presence as well.
AOL Canceler on Today Show
By 6.22.06
Vincent Ferrari showed up on the Today Show for a little morning chat with Matt Lauer. Props to NBC for playing a huge chunk of the conversation, which we haven’t seen done in other media outlets. Of course, they do cut out the part in the call where Vincent says, “you’re annoying the shit out of me” but that’s the breaks of prime time. Matt seems amused and befuddled at Vincent’s affair, guess the networks have decided to sympathise with the little guy on this one.
CK Sample Calls Our AOL Story Lousey
By 6.22.06
An anchor commentator at AOL-owned Netscape.com questiond the veracity of our post, “AOL Wants to Sell “Internet” to the Dead.“
AOL CSR Fired for Not Retaining
By 6.21.06
A former AOL CSR, Michael, writes about how the company axes employees who don’t give cancelling customers the proper retaining:
AOL Listens to BBB and CC, not You
By 6.20.06
Don writes that he had a very similar experience to Vincent in getting AOL to cancel his account. AOL wouldn’t listen. He claims he was forced to have his credit card company do a chargeback and got the Better Business Bureau to investigate.
AOL Apologizes For Infamous Cancel Call
By 6.20.06
AOL has said they’re sorry for hiring the infamously bad CSR that was so terribly loathe to let Vincent quit AOL.
Some Skeptical Musings on the AOL CSR Statement
By 6.16.06
When AOL said that part of their zero tolerance asshole employee policy was “swiftly honoring [customer] requests,” we all pretty much rolled our eyes into the back of our head and spent a few minutes scrutinizing our snarky, sarcastic brains.
AOL Fires Infamous CSR
By 6.15.06
The AOL customer service rep who tried so very hard to prevent Vincent Ferrai from cancelling his service has been fired.
The Best Thing We Have Ever Posted: Reader Tries To Cancel AOL
By 6.13.06
This is the best thing we have ever posted. It’s so good that we almost don’t want to comment on this mp3 that Consumerist reader Vincent Ferrari recording him trying to cancel his AOL account. [More]
America Online Gets A Sex Change, Still Looks Like a Man
By 4.4.06
America Online Inc has officially renamed itself AOL, following TimeWarner Inc’s renaming of its internet component to Time Warner Cable.
