(photo: Other98.org)

Marching Band Delivers Petition To Citi Asking Banks To “Revoke License To Steal”

In a handful of recent decisions, the U.S. Supreme Court has affirmed the right of businesses to effectively break the law by putting a few carefully worded sentences into their contracts and user agreements. But just because you can add these clauses doesn’t mean you have to do so, which is why pro-consumer advocacy groups gathered more than 100,000 signatures on a petition that was delivered, with a little bit of music, to Citigroup HQ in Manhattan this morning. [More]

(sparkle-motion)

Will New Owner Of Everest University, WyoTech Continue With Old Owner’s Sketchy Practice?

When students apply to one of the for-profit schools owned by Corinthian Colleges Inc., they sign away their right to seek any legal action against the company if they’re wronged. Now that CCI is selling off 56 of its Everest and WyoTech campuses, the new owners have a chance to end this anti-consumer practice, but will they? [More]

Comcast Customer Says Company Pulled Credit Report Even After He Paid It Not To

Comcast Customer Says Company Pulled Credit Report Even After He Paid It Not To

When a Chicago man recently contacted Comcast to set up a new broadband account, he was told the company would have to run a credit check — or he could pay a $50 deposit to waive that requirement. But the customer claims that Comcast went ahead and pulled his credit anyway, which is why he’s now suing the nation’s largest consumer broadband provider. [More]

(Hammerin Man)

Protecting Military Servicemembers From Predatory Loans Is A National Security Issue

In recent years, we’ve written a number of stories about laws aimed at protecting active-duty servicemembers and their families from predatory loans and the businesses that try to take advantage of loopholes in these rules. Some readers have asked why members of our armed forces merit protections not available to civilians. But this isn’t about just doing something nice for our soldiers; it’s about removing a threat to national security. [More]

(Hammerin Man)

CFPB Urges DoD To Close Loopholes That Cost Military Personnel Millions Of Dollars

Nearly three months ago the Obama administration and the Department of Defense announced a proposed overhaul of the Military Lending Act that would aim to close loopholes regularly exploited by predatory lenders in order to sink their hooks into military borrowers. Now, a new report from the Consumer Financial Protection Bureau highlights just how devastating – and costly – those loopholes can be for servicemembers. [More]

Assassin’s Creed Season Pass Owners Who Take Free Game Offer Give Up Right To Sue Ubisoft

Assassin’s Creed Season Pass Owners Who Take Free Game Offer Give Up Right To Sue Ubisoft

Right before Thanksgiving, Ubisoft acknowledged that it botched the launch of the much-anticipated game Assassin’s Creed: Unity, and that people who bought the title early would be offered make-goods of free content. Now that the first of those freebies has gone live, users are realizing it comes with a catch — give up your right to sue. [More]

(David Transier)

Verizon Customer Gets Police Involved After Phone Disappears Into FedEx Vortex

So Verizon sends you a new phone worth hundreds of dollars. FedEx claims it was delivered and that you signed for it, though that’s impossible because you were miles away from home when the delivery allegedly occurred. Neither company will do anything about the issue and both blame you. What’s a decent human being to do? [More]

Consumer Advocates Warn Sale Of Corinthian Campuses To Loan Servicer Company Could Further Hurt Students

Consumer Advocates Warn Sale Of Corinthian Campuses To Loan Servicer Company Could Further Hurt Students

Nearly a month ago embattled for profit-college group Corinthian Colleges Inc. announced it had found a buyer for 56 of its campuses under the Everest and WyoTech brands. But the proposed $24 million sale to Educational Credit Management Corporation has drawn the ire of consumer advocates for its lack of protections to students and the possibility that all liabilities related to litigation or private student loans carried by CCI would be waived. [More]

(Colin)

Petition Demands Big Banks Give Consumers Back Our Right To Sue

Since 2011, when the U.S. Supreme Court affirmed that it was perfectly okay for companies to take away a consumer’s right to sue — and their ability to join other wronged consumers in a class action — by inserting a paragraph or two of text deep in lengthy, unchangeable contracts, the rush has been on for almost every major retailer, wireless provider, cable company, and financial institution to slap these mandatory binding arbitration clauses into their customer agreements. Now one petition is gathering signatures, calling on the nation’s largest banks to put an end to the practice. [More]

(Hammerin Man)

Service Members Deserve More Transparency From On-Base Banks, Credit Unions

The Military Lending Act attempts to shield military personnel and their families from some predatory lending practices, but a new report from the Pew Charitable Trusts claims that some traditional banks on military bases are nickel-and-diming members of the armed forces with excess overdraft fees, and a general lack of transparency.

[More]

(Mike Mozart)

AT&T Sued By Feds For Throttling “Unlimited” Wireless Customers

A few years back, AT&T ticked off a lot of wireless customers with so-called “unlimited” plans by announcing that it would throttle data speeds for users who passed certain monthly thresholds. Though customers tried to sue in response, AT&T’s terms of service generally prevent class action suits from customers and force users into private, binding arbitration. But even though millions of customers can’t sue, the federal government can. [More]

(Brad Clinesmith)

Frontier Customers Sue, Alleging They Don’t Get Advertised Internet Speeds

In a recently filed class-action suit, Frontier Communications customers in West Virginia allege the cable/Internet company advertised high-speed broadband packages but then failed to deliver, only providing a fraction of what customers were promised. [More]

(Hammerin Man)

Defense Dept. Aims To Close Predatory Lending Loopholes For Military Personnel

While the Military Lending Act aims to protect military personnel and their families from predatory lenders’ often unsavory lending practices that include high interest rates and excessive fees, it still allows for clever lenders to get their hooks into borrowers. That’s why the Obama Administration and the Department of Defense announced a proposed overhaul of the rules – much to consumer advocates’ delight. [More]

Online Retailer Will Fine You $250 If You Even Threaten To Complain About Purchase

Before the site went down for prolonged "maintenance" Accessory Outlet included a clause in its Terms of Sale that charged a $250 penalty to complaining customers.

If you were put off by KlearGear.com’s ridiculous “Non-Disparagement” fee, which penalizes customers for sharing their bad shopping experiences with the public, another online retailer is apparently trying to go one further, by not only banning customers from saying bad things online, but by also forbidding them from even bringing up the threat of a complaint or a credit card chargeback. [More]

CFPB Report: Typical Overdraft Situation Is Comparable To Small-Dollar Loan With 17,000% Interest Rate

CFPB Report: Typical Overdraft Situation Is Comparable To Small-Dollar Loan With 17,000% Interest Rate

If you’re one of the hundreds of millions of consumers who use a debit card you’ve likely found yourself on the receiving end of an overdraft fee when your account balance just wasn’t quite enough to make a desired purchase. While consumers might not necessarily question the occasional overdraft fee, a new report from the Consumer Financial Protection Bureau puts the fees into a disconcerting perspective. [More]

FCC Chair Asks Time Warner Cable Why It Treats Dodgers Fans So Badly

FCC Chair Asks Time Warner Cable Why It Treats Dodgers Fans So Badly

As we’ve discussed in an earlier post, some 70% of people in L.A. are currently unable to watch the L.A. Dodgers because SportsNet L.A., a station jointly owned by the first-place team and the bottom-of-the-barrel cable company, won’t let other pay-TV carriers air the channel without paying a premium. While the FCC has generally stayed out of such messes, FCC Chair Tom Wheeler has let TWC know that he’s not exactly happy with the current situation in Los Angeles. [More]

Video Shows You Don’t Need All That Fine Print In Prepaid Card Fee Disclosures

Video Shows You Don’t Need All That Fine Print In Prepaid Card Fee Disclosures

Prepaid debit cards may offer a convenient alternative for unbanked consumers, but there are often unexpected costs buried in all the fine print of the cards’ disclosure documents that most people never read. It doesn’t need to be that way. [More]

Why These 5 Pro-Consumer Bills Won’t Become Law In 2014

Why These 5 Pro-Consumer Bills Won’t Become Law In 2014

Back in January, at the dawn of the year, we gazed into our not-quite-crystal ball and took a look at some pieces of pending legislation that could help consumers this year. Now, in July, we’re at the halfway point of the year, and so it’s a good time to take a look at those bills and see how the wheels of government have turned in 2014. [More]