If You’re Unhappy About Comcast Charge, Don’t Pull Gun On Service Tech

While we disagree with some who think that Comcast is an admirable company, we certainly don’t advocate using a gun to resolve your disputes with the cable company. Apparently our talk-it-out ways are not shared by a New Mexico woman who is accused of pulling a gun on a Comcast tech following a dispute over unexpected charges for a service call.

According to the criminal complaint [PDF], police in Albuquerque were dispatched on July 28 to a private home to check on a possible aggravated assault incident.

The homeowner told the officer that she’d had a Comcast tech out to do some requested work on her home and that she’d been led to believe that the work would be free of charge.

But when the tech arrived and she found out otherwise, the customer was not happy. She called Comcast customer service, where a rep confirmed there was a fee for the call. Then the tech told the homeowner that if she didn’t sign the document agreeing to the charges, he’d have to leave.

She refused and the tech began to leave.

This is where their stories differ…

Her Side of the Story

The homeowner says the tech left but then returned, claiming he’d left behind a tool bag on the outside of her home, but which she’d brought inside after he left.

The woman refused to let the tech come on her property and told him to leave. He said his supervisor would still need to come back and get the tools.

The homeowner told police that the man was standing in her driveway and refused to leave, so she went inside to get her handgun.

Pointing the gun in the air, she says she asked the tech, “Are you going to leave now?”

He responded by driving away without his tools.

The homeowner then called the police to complain about the Comcast tech. She admitted to officers that the tech was not attempting to enter the home; that he was only standing in the driveway and refusing to leave.

His Side

The tech claims that while he was packing his tools back into his truck, someone at the home grabbed a bag of tools — worth an estimated $400 — and took them inside the home.

He then knocked on the door and asked for his tools back, but a woman — not the homeowner — who answered the door allegedly refused to give them back.

While he was walking away from the front porch, he alleges that the homeowner exited the house and pointed the handgun at his torso, telling him “You need to get off my property now.”

The tech says he agreed to leave and then called 9-1-1.

…..

Police searched the home and turned up a handgun and the tech’s tools. The homeowner was arrested and booked on charges of Aggravated Assault with a Deadly Weapon. She was released after a few hours behind bars.

Comcast customer pulled gun on technician after objecting to bill, police say [Ars Technica]

Comcast customer jailed in gun case [ABQjournal.com]

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  1. webalias says:

    It’s difficult to know who to believe in this case, since lying and deception is something we’ve come expect from Comcast at all levels. Frankly, it seems at least plausible, maybe probable, that the Comcast tech forgot his tools, drove away, then came back for them, as the customer contends. That doesn’t give the customer the right to keep the tools. Even so, the Comcast tech has no right to remain on the woman’s property once he has been asked to leave; at that point, he was trespassing — if Comcast wants its tools back and believes the woman has them, it has other remedies. Obviously the customer should not have threatened the tech with a gun, and it appears the police properly arrested her for so doing — I would have called 911, as I would do if anyone was on my property and refused to leave, especially if they worked for Comcast. But if the customer’s account is accurate, it appears the Comcast tech may have also broken the law. That shouldn’t surprise anyone.