Capital One Sends Customer A New Orange-Juiceless Keyboard So He Can Pay His Bill

We are living in a digital world, which means many things we used to do offline, like paying bills, are now handled online. But what’s a good customer to do when he can’t pay his credit card bill due to a keyboard infiltrated with orange juice? Speak up — and maybe get a free keyboard out of it.

One Capital One customer wrote on Reddit that after complaining to Capital One about not being able to pay a bill online, due to extenuating circumstances involving an unfortunate orange juice incident, a surprise came in the mail.

“I complained to Capital One that I couldn’t pay my bill because I couldn’t copy and paste a 2 into the account number, and my 2 key didn’t work because of an orange juice incident,” he wrote, “So they sent me a keyboard.”

Wait, what? Yes, a new keyboard, and a very nice card signed by two Capital One employees who seem to enjoy playing Santa.

And because we here at Consumerist always have our skepticism hats on when it comes to big companies doing anything nice, we reached out to Capital One to make sure this really happened.

“It’s legit,” a Capital One spokeswoman tells Consumerist.

“We encourage our agents to look for and act on opportunities to practice random acts of kindness for our customers,” she writes. “The program enables our agents to follow up on customer conversations in unexpected, personalized and creative ways.”

Read Comments2

Edit Your Comment

  1. JoeBlow says:

    In that situation, I have usually used my operating system’s on-screen keyboard (usually under accessibility options). I think the worst was when I had a flaky space bar.

  2. MathManv2point0 says:

    Give your customer service reps some autonomy and look what can happen.