Comcast Is “Very Embarrassed” By That Clingy Customer Service Phone Call

Now that everyone has heard just how clingy a Comcast customer service representative can be when demanding an explanation for a breakup, you might be wondering how Comcast is feeling. The answer is, pretty darn ridiculous.

A quick bit of background if you’re not caught up — a guy calls Comcast, asks to disconnect his service, and the customer service rep repeatedly refuses to do so without first getting an answer as to why, why this is happening. Basically, the “I will not let you break up with me” speech.

And Comcast is in the middle of a cringefest over the incident:

“We are very embarrassed by the way our employee spoke with Mr. Block and are contacting him to personally apologize,” the company said in a statement, via NPR News.

“The way in which our representative communicated with him is unacceptable and not consistent with how we train our customer service representatives. We are investigating this situation and will take quick action. While the overwhelming majority of our employees work very hard to do the right thing every day, we are using this very unfortunate experience to reinforce how important it is to always treat our customers with the utmost respect.”

If any current or former Comcast employees have insight on this story, shoot us an e-mail at tips@consumerist.com with the subject line CLINGY COMCAST. We will never publish or share your name or contact information.

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  1. furiousd says:

    I imagine they’re like many other corporations in that an individual associate is rated based on how well they’re able to retain a customer, even calling the department ‘Retentions’ rather than ‘Cancellations’. If the employees performance wasn’t based on statistics such as these, the type of behaviour exhibited by this associate wouldn’t be an expected result.