Verizon Wireless Confirms Many Customers Are Having Problems Accessing Its Online Portal

This message is greeting lots of people and making them mad.

This message is greeting lots of people and making them mad.

After customers started reporting a barrage of problems accessing Verizon Wireless’ online system — including account services like bill payments — mainly, that it’s been unavailable for as long as 24 hours, the company confirmed this afternoon that there are major problems.

The disruption complaints have spilled onto social media, with users reporting they can’t upgrade or activate phones online or at many retail locations, The Verge reports. No calling or texting services appear to have been affected, at least.

Customers throughout the northeast, midwest and certain souther states trying to use the My Verizon online portal are apparently getting a message saying that “some account actions are temporarily unavailable while we upgrade our systems,” an issue that a spokesperson says Verizon is aware of.

The company says it’s working on resolving the issue, which would appear to be more than just scheduled maintenance, based on the length of the outage.

A spokesperson tells Mashable that it’s “unfortunately experiencing issues with our billing system, affecting customer accounts mostly in Northeast, Midwestern and some southern states. We are working on a fix.”

*Thanks for the tip, KC!

Widespread outages leave Verizon customers without upgrades and online payments [The Verge]
Can’t Access Verizon Billing? You’re Not Alone [Mashable]