The story was initially posted last Thursday on a Facebook page set up by the family to track their daughter’s recovery from a vicious dog attack earlier this spring.
“Last week at KFC in Jackson MS this precious face was asked to leave because her face scared the other diners,” wrote the family. “I personally will never step foot in another KFC again and will be personally writing the CEO.”
The next morning, KFC’s social media team was issuing an apology and asking the family to send in more information about the incident.
Over the weekend, the family provided more detail to local media.
“They just told us… ‘We have to ask you to leave because her face is disrupting our customers,'” the girl’s grandmother told WAPT-TV, adding that her granddaughter “won’t even look in the mirror anymore.”
On Sunday, the fast food chain told the AP that it was investigating what had happened and that it would donate $30,000 toward the girl’s medical bills.
A KFC rep called the alleged behavior “hurtful and disrespectful” and said that the company would not tolerate it.
“Regardless of the outcome of our investigation, we have apologized… and are committed to assisting them,” said the rep.