An 88-year-old woman in Florida is on a fixed income, but enjoys watching telenovelas, so she dutifully paid her $29 Comcast cable bill every month. There was one small problem with that, though: Comcast wasn’t providing her with any cable service. The condominium building where she lives provides cable to all residents, through a different company that is not Comcast.
The building switched providers from Comcast to Charter back in 2000. Yes, that’s right: she’s been paying for cable service that she didn’t get for more than 13 years, leaving the family who paid for their never-activated Comcast alarm service for 7 years in the dust.
Similar to that family’s predicament, when the ex-customer asked for a refund of her inadvertent donations to Comcast, the company said that they could give her a six-month refund. That’s $174, when they really owe her more than $4,500.
When asked what she wants from Comcast, the woman replied, “Give me my money back! Because I paid for them for so many years, and they’re rich. They are rich, and I’m poor.”
Her grandson contacted a local news station, which prompted another investigation of the overpayment. Surprise! This time, Comcast concluded that it had billed her in error for all of those years, and would be providing a full refund. Yay!