Former iPhone User Suing Apple Over Unreceived Texts After Switching To Android

If you wouldn’t mind casting your mind back to Wednesday, we learned that many former iPhone users who’d made the switch to an Android phone have been having problems receiving text messages from iPhones, if they got them at all. And now one consumer is taking that seemingly unaddressed issue all the way to a lawsuit seeking class-action status.

The plaintiff who filed suit in the U.S. District Court for the Northern District of California claims that Apple’s proprietary messaging system, iMessage, interfered with delivery of texts when she made the move to Android, just like we’ve been hearing from our readers.

In the complaint (via PatentlyApple.com), she alleges that Apple customers who replace their devices with non-Apple phones and tables are “penalized and unable to obtain the full benefits of their wireless-service contracts.”

By interfering with the texts, Apple “tortiously[sic] interfered with the contract for cellular service between these putative class members and their cellular telephone carrier in that Apple’s actions prevented the subscribers from receiving all of their text messages, as they were entitled to obtain through their cellular wireless service contracts.”

It also claims that the Cupertino, Calif.-based company didn’t disclose that this would happen once a user switched from iOS.

We’ve reached out to Apple and will update you if we hear back.

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  1. CommonC3nts says:

    This is all back to net neutrality rules for digital communications.
    Even apple is doing something to block text messages sent to non apple phones.

    It just sounds like we need a good blanket law for all digital communications that all communications must be equal on cell and internet networks.

    • Snarkapus says:

      Apple’s not blocking anything. Since the user (luser in this case) didn’t deregister their device with iCloud before getting rid of it, how do you expect Apple to know that the user has switched platforms? The change of device is with the carriers, not with Apple. Apple can only know what it’s told. As far as it’s concerned the device is powered off until told otherwise.

      • CommonC3nts says:

        What are you talking about???
        If you send a text message it should always go over the cell network and routed to the phone that has the matching phone number.
        Logging into or out of iCloud on your old phone is irrelevant for text messaging.
        Basically Apple is blocking sending text messages to phone numbers not on an apple phone and it is wrong.

        • EducationalGeek says:

          This is a load of crap. Other users are trying to send iMessages not SMS messages to a person who in their contacts previously had an iPhone. Funny how I had no issue with this because everyone I know knew I was getting an Android when I made the switch. This is nothing more than a user issue. NOT an Apple issue.

          • paleck2426 says:

            The average user doesn’t realize that other iDevice users have their txt messaging redirected through iMessage if its going to another iphone. It’s the users fault for not being more contentious about what their phone is doing, but it’s Apples fault for intercepting and not providing an easier(foolproof) way to let go of their phone # in iMessage.

      • Ebucel says:

        Apple has known about this issue for years. How hard would it be to put in a pop-up message about it?

        Truth is that it’s convenient for them not to fix it to drive consumers back to them.