What A Difference A Payoff Makes: Comcast Customers Now Seeing Decent Netflix Speeds

netflixmayNearly three months ago, Comcast and Netflix revealed that after months of rapidly degrading data speeds for Netflix subscribers on Comcast’s network, the streaming video company and the country’s largest ISP had reached a deal where Netflix would pay for more direct access to the Comcast network. In the short time since, Comcast has jumped from the rear of the pack to near the front.

Netflix has released its latest comparison of the downstream speeds its customers receive from various ISPs, and in the short time since Comcast speeds bottomed out at the barely watchable 1.51 Mpbs back in January, they have nearly doubled to 2.77 Mbps. This makes Comcast the third-fastest major ISP in the U.S. (behind Cablevision and Cox) and the fourth-fastest when you include Google Fiber. These are also faster speeds than Comcast customers have ever seen in the time that Netflix has been publicly posting this data.

Verizon FiOS customers are still seeing cripplingly slow speeds, though that will likely change following last week’s news that Netflix and Verizon had ironed out a paid-peering deal like the one made with Comcast.

The ISPs claim they did not deliberately degrade Netflix’s data in order to push the company into paying for these direct connections, but others — like bandwidth biggie Cogent — have said that Comcast and Verizon’s passive-aggressive refusal to upgrade or improve their connections to Netflix’s bandwidth providers had the same effect as actively throttling the stream.

Comcast and Verizon say that since Netflix is responsible for so much of the downstream data, it should have to pay more. Opponents of these deals say that if an ISP is going to market its product to consumers as delivering “the fastest Internet,” like both of these ISPs have done, then the should be doing everything they can to deliver what they promise.

Meanwhile, Netflix has announced that new customers will be seeing a $1/month price hike, purportedly to cover the increased cost of obtaining content.

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  1. wsuschmitt says:

    It’s pretty disgusting to me to see that ISPs can demand that a specific company that depends on good internet speeds pay more to them so that the ISP can effectively hold ME hostage for my experience!

    I HAVE to use Comcast… and they were throttling my Netflix experience. Under most circumstances, I’d complain to Netflix that their movies aren’t streaming very well on my 50 Mbps Comcast connection. Thanks to you at Consumerist, I see that the problem isn’t with Netflix… it’s with Comcast holding ME hostage from Netflix. Netflix pays… I get a better Netflix experience.

    I’m happy to say that my building here in Seattle is getting a new option for broadband internet. I’m going to be dropping Comcast Xfinity and not having to worry about the throttled speeds any more from Comcast. This is one more reason why Comcast and Time-Warner Cable should NOT be allowed to merge. How many other internet companies will they hold ME hostage for in order for them to be paid?

  2. oomingmak says:

    I think you mean “Netflix” in that last sentence.