Veteran: American Airlines Staff Kicked Me And My Service Dog Off Plane

dawgMany Americans legitimately use service dogs to help them get through life with post-traumatic stress disorder. The animals help their owners not by providing emotional support (they do that, too) but by disrupting terrifying stress reactions. This qualifies many PTSD animals as service dogs under the Americans with Disabilities Act, but some companies refuse to agree. Like American Airlines, which kicked an Army retiree and his dog off a flight between two cities in Florida.

The vet depends on his dog not just for psychiatric support, but to perform physical tasks as well. He had never had trouble taking her on planes before, and had been assigned a front row (bulkhead) seat where the dog could lie on the floor.

“The flight attendant told me she said the policy states no pets in bulk-heading,” he told CBS Miami. “I said, ‘again, Bella’s not a pet. She’s a service dog.'” Yet the man says that he and his wife were asked to get off the plane. They rented a car and drove home instead.

“I was beyond humiliated. My wife and I had to walk back down the jet-way past all the other passengers in complete, just, humiliation.”

American Airlines offered the family a refund, and told the veteran’s wife that they will re-train their staff on the concept of “service dog.”

Veteran Claims Airline Refused To Allow Service Dog On MIA Flight [CBS Miami]

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  1. CommonC3nts says:

    It is abusing the ADA by claiming your pet is a service dog for psychiatric support. These people need to stop trying to take their pets everywhere. The ADA service dog rules are not meant for these people. The airline was 100% correct.

    • JoeBlow says:

      Once again, you are incorrect in your comments on the ADA and service animals. The ADA recognizes task trained PTSD service animals. It is neither your or the airlines place to decide to selectively recognize service animals. The airline and yourself are 100% wrong.

    • Saber says:

      And once again, a demonstration of mental disability bias.

    • KevinBlah says:

      You don’t have the slightest idea what you’re talking about.

  2. kjh says:

    “These people”?
    Nice.

    And “You people” need to actually read. If you had, you would have noticed that it clearly said: “The vet depends on his dog not just for psychiatric support, but to perform physical tasks as well.”

  3. SingleMaltGeek says:

    A refund?!? AA didn’t do what they were supposed to do because of THEIR own screw up, so a refund is the bare minimum they owe them without even trying to make it up to them. Wait, scratch that, they also at a minimum owe them for the rental car, too. What they should do is refund that flight, pay for the rental car, and offer the couple free unrestricted tickets anywhere in the US to try to get another chance at doing their job properly and maybe winning the couple back as customers. Because if I were them, I would never let a dime of my money ever go directly to American Airlines again after that.