Antennas Direct chronicled the cake delivery in a video, from pick-up at the baker to its destination at Comcast’s Philly home. Along the way the company also sprinkles in some interviews with Comcast customers, asking how they feel about their service.
Addressed to CEO Brian Roberts, the cake reads: “Congratulations Comcast/Thanks for all the business/Stay the course. XOXO Antennas Direct.”
We’re posting the video because we find it amusing (and also, because once again, cake is tasty), and it’s not to be construed in any way as an endorsement of any company.
Let’s roll the footage:
Meanwhile, the head of Comcast’s cable division Neil Smit admitted during the recent TechCrunch Disrupt New York conference that the company needs to work on serving customers better.
“I think if there’s one thing to disrupt in our business, it’s customer service,” Smit said in response to TechCrunch mentioning Comcast’s WCIA win. “It’s my top priority,” he added, noting that it’d be great if customers know exactly when a technician is going to show up, among other things.